Operations Support Manager

Avnet•Chandler, AZ

About The Position

The Operations Support Manager tactically manages the alignment of customer demand, supplier commitments, procurement execution, and inventory across Avnet Integrated Solutions programs. The role connects Demand Planning, Buyers, suppliers, internal cross-functional teams, and customers to keep supply commitments aligned with customer requirements. The manager proactively identifies and resolves demand/supply gaps, drives supplier commitments, manages planning and purchasing exceptions, and supports inventory optimization. The position owns and maintains the customer build plan as the operational source for near-term execution. It ensures customer requirements, component and material availability, purchase order coverage, supplier commitments, and build requirements remain synchronized. The role also coordinates exception resolution, tracks shortages and supply risks, and drives cross-functional actions through completion.

Requirements

Typically, 8+ years of work experience with a bachelor's degree or equivalent.
Bachelor's degree or equivalent experience from which comparable knowledge and job skills can be obtained.

Responsibilities

Tactically align customer demand, supplier commitments, purchase orders, and required delivery and build dates.
Monitor gaps between customer requirements and supplier commitments; drive timely resolution of shortages and misalignment.
Identify potential shortages, excess inventory, or schedule risks before they affect customers, and coordinate actions across relevant stakeholders.
Own and maintain the customer build plan, ensuring it reflects current demand, inventory, open purchase orders, supplier commitments, and build requirements.
Identify material constraints affecting planned builds, drive recovery actions, track shortages through resolution, and escalate material risks when necessary.
Manage supplier commitments against customer requirements, follow up on missing, late, or insufficient commitments, and coordinate escalation and recovery actions.
Partner with Buyers to place purchase orders in alignment with validated demand and lead times, monitor open purchase orders, and resolve aged or obsolete orders and invalid lines.
Drive execution of purchasing exceptions, including push, pull, cancellation, quantity, and date changes; address missing or insufficient purchase order coverage.
Partner with Demand Planners to validate demand signals, review MRP exceptions and recommendations, and coordinate required procurement or planning actions.
Balance service requirements with excess and obsolete inventory risk; monitor inventory against current and future customer requirements and coordinate mitigation actions.
Serve as a tactical coordination point across Demand Planning, Procurement, Operations, Program Management, suppliers, and customer-facing teams.
Participate in demand/supply and execution reviews, communicate status on shortages, supplier commitments, build-plan risks, and required actions, and ensure actions are owned and completed.
Coordinate with supplier and customer stakeholders, where appropriate, to resolve execution issues and maintain alignment.
Keep customer demand, supplier commitments, purchase orders, inventory, and build requirements synchronized to prevent customer delivery or inventory issues.