Operations Support Manager

McKibbon Hospitality • Tampa, FL

2d

About The Position

McKibbon Hospitality is seeking an experienced hotel leader to provide operational leadership and support across multiple hotel properties. The Operations Support Manager partners with Regional Vice Presidents of Operations and property leadership teams to strengthen operations, improve guest satisfaction and financial performance, and ensure company and brand standards are met.

The role provides hands-on support during leadership transitions, management vacancies, special projects, and performance improvement initiatives. It involves extensive travel—up to 100%, typically in a schedule of approximately 10 days on site followed by 4 days off before moving to another assignment.

Requirements

• At least 3 years of experience as a Hotel General Manager.
• Strong operational leadership experience in a hotel environment.
• Experience with major hotel brands, such as Marriott, Hilton, Hyatt, IHG, or similar branded properties.
• Proven success managing hotel budgets, labor costs, P&L statements, and operational performance.
• Ability to travel extensively, up to 100%.
• Strong understanding of hotel operations, guest service, and compliance requirements.

Nice To Haves

• Associate's or Bachelor's degree in Hospitality, Business, or a related field.
• Exceptional leadership, communication, and problem-solving abilities.
• Track record of developing high-performing teams and future leaders.
• Strong organizational and adaptability skills.
• Ability to quickly assess challenges and implement effective solutions.
• Experience leading hotels through change, transition, or turnaround situations.

Responsibilities

• Provide on-site leadership and operational support at assigned hotel properties.
• Partner with Regional Vice Presidents and property leadership teams to achieve business goals and operational objectives.
• Support and improve guest satisfaction, quality assurance scores, financial performance, labor management, and recruitment efforts.
• Lead hotels through leadership transitions, special assignments, and operational improvement initiatives.
• Coach, develop, and train associates and leaders on brand standards, company policies, and service excellence.
• Foster accountability, engagement, and exceptional guest service.
• Support recruiting, onboarding, and team development efforts.
• Review hiring manager skills and ensure appropriate use of tools and resources.
• Ensure compliance with company policies, brand requirements, and local, state, and federal regulations.
• Implement and monitor brand initiatives and operational programs.
• Conduct property assessments to ensure safety, security, and quality standards are maintained.
• Support budget management, labor controls, inventory management, and cost containment.
• Analyze operational and financial performance to identify improvement opportunities.
• Assist hotels in achieving revenue, profitability, and service goals.
• Collaborate with Human Resources, Accounting, Revenue Management, Sales, and Corporate Leadership teams.
• Maintain relationships with ownership groups, management partners, vendors, and clients.

Benefits

• Comprehensive medical, dental, and vision benefits for full-time associates.
• Life insurance.
• Pet insurance.
• Short- and long-term disability.
• Paid time off and holidays.
• Tuition assistance.
• Competitive compensation with incentives, which vary by position.
• 401(k) savings plan with 50% matching up to 10% of compensation.
• Associate referral program.
• Brand and company training classes, workshops, and conferences for career growth and development, varying by position.
• Fundraising matching funds program.
• Team volunteer opportunities.
• 24/7 chaplain services.
• Exclusive hotel rate discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed