Operations Manager II

Ascension DePaul Services•Harvey, LA

About The Position

The Operations Manager II directs the day-to-day operations of designated optometry clinic sites and special projects. The role has full operational oversight of the optometry clinic, routine eye care services, and optical dispensary, follows DCHC and relevant certifying and accrediting standards, and serves as a member of the Management Team. The manager oversees clinic systems, personnel, patient satisfaction, regulatory compliance, optical inventory and vendors, optometric revenue-cycle processes, reporting, equipment maintenance, and physical technology infrastructure. The position collaborates with providers, Executive Leadership, Human Resources, and other clinical teams to support quality care, operational goals, service growth, and integration across departments. The role may involve supervision of multiple clinic sites, travel between sites, flexible hours, and participation in community events.

Requirements

Bachelor’s degree from an accredited university in Business Administration or Healthcare Management, or four years of healthcare clinic-operations management experience in lieu of or as a substitute for the degree.
Demonstrated healthcare revenue-cycle management experience, specifically including vision-plan and medical billing, coding, and denial management.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Louisiana driver’s license.
Ability to meet the role’s physical demands, including lifting, twisting, standing, bending, and walking.

Nice To Haves

Experience working in community health centers or Federally Qualified Health Centers.
Prior clinical or operational management experience focused on optometry, ophthalmology, or optical retail.
Familiarity with optical dispensary operations, lens and frame vendor management, and specialized optometric EHR systems.
ABO (American Board of Opticianry) certification or CPOT (Certified Paraoptometric Technician) designation.

Responsibilities

Manage systems and relationships to ensure quality care, safety, regulatory compliance, and patient satisfaction.
Resolve workflow issues and pursue continuous quality improvement in services and staff competency, including transitions between exam lanes and the optical retail floor.
Supervise 2–4 providers and up to 20 support associates, including optometrists, opticians, optometric technicians, and front-desk scheduling staff.
Oversee optical dispensary operations, including frame board management, contact lens inventory, optical supplies, and laboratory vendor relationships.
Manage optometric revenue-cycle processes, including dual billing for medical insurance and routine vision plans, and ensure accurate coding for eye exams, materials, and specialized testing.
Communicate verbally and in writing clearly and professionally with people at varying levels throughout the patient-care process.
Evaluate assigned personnel and coordinate with the Optometrist and/or Chief Medical Officer on initial and ongoing competency checks; collaborate with optometry technicians and other patient-care team members.
Determine staffing levels; interview, hire, onboard, and conduct performance reviews; and work with Human Resources on progressive discipline.
Collaborate with Executive Leadership to achieve organizational goals and objectives.
Participate in planning, implementing, evaluating, and marketing services, with a focus on annual eye-exam patient retention and optical sales growth.
Monitor and distribute weekly and monthly ad hoc operating reports by deadline, including optometry metrics such as daily patient volume, revenue per exam, glasses outsourced and made in-house, no-show rate, and rescheduling capture percentage.
Serve as the site’s primary point of contact for patient satisfaction, resolving issues and improving service excellence.
Use the Electronic Health Record and its reporting functions; ensure staff training in registration and scheduling and competency in other EMR applications, specialized optometry modules, and practice-management software.
Ensure clinic compliance with federal and state regulations and state optometry board guidelines, including HIPAA, OSHA, CLIA, Medicare, and HRSA requirements.
Ensure proper care, calibration, and maintenance of specialized eye-care equipment, including OCT, visual-field analyzers, slit lamps, and phoropters.
Attend or conduct clinic staff meetings and participate in provider CQI and organizational meetings as needed.
Collaborate with Executive Leadership to develop and implement site operations policies and procedures.
Foster collaboration among clinical departments, divisions, medical staff leadership, and affiliated services to support integrated service delivery.
Accept supervision, feedback, and continuing education programs as requested.
Attend billing-services training as required and ensure staff receive training to maintain adequate billing knowledge.
Assist with documenting incidents and untoward events and participate in safety programs and disaster drills.
Complete payroll for direct reports on time.
Apply the Vision and Mission of Depaul Community Health and uphold patient rights, responsibilities, and confidentiality.
Manage the physical technology infrastructure.
Assist with growth through business planning and special projects.
Travel among clinic sites and work flexible hours to accommodate site and community-event needs.