Operations Manager

Culligan • Santa Clara, CA

2d

About The Position

The Operations Manager leads daily branch operations and is responsible for driving profitability, ensuring efficient service and delivery operations, and maintaining a safe, compliant work environment. The role oversees warehouse and field service staff, schedules work, manages routing, controls overtime and temporary labor, and recruits, trains, and develops team members. It also includes diagnosing, installing, and servicing residential and commercial water treatment systems; monitoring local competition; supporting customer service and escalated issue resolution; and coaching employees as needed.

The position involves frequent walking, standing, and getting into and out of vehicles, as well as lifting and carrying heavy equipment. Regular duties require bending, kneeling, crouching, climbing, pushing, and pulling. Work may take place outdoors in varying weather conditions, and appropriate personal protective equipment must be worn.

Culligan by WaterCo describes itself as an established water treatment company with more than 80 years of experience, over 800 dealers worldwide, and offices in more than 90 countries. It emphasizes strategic growth, service, support, and product innovation.

Requirements

• Strong interpersonal and written and verbal communication skills.
• Proven ability to work with all levels of management.
• Motivated self-starter with effective leadership and coaching abilities.
• Valid driver's license with a clean driving record.
• Excellent time management and multitasking skills.
• Proficiency in Microsoft Office, including Excel, Outlook, and Word.
• Ability to lift and carry heavy equipment and perform duties requiring bending, kneeling, crouching, climbing, pushing, and pulling.
• Ability to work in varying weather conditions and outdoor environments and wear appropriate PPE.

Nice To Haves

• Three to five years of residential plumbing experience (preferred).

Responsibilities

• Lead daily operations and drive branch profitability.
• Ensure safe vehicle operation and compliance with Department of Transportation requirements.
• Diagnose, install, and service residential and commercial water treatment systems.
• Supervise and schedule warehouse and field service staff.
• Oversee routing of deliveries and service appointments to improve efficiency.
• Control overtime and manage the use of temporary labor.
• Recruit, train, and develop service team members.
• Maintain team accountability and uphold company policies.
• Monitor local market competition and adjust strategies as appropriate.
• Provide exceptional customer service and resolve escalated issues.
• Conduct field training with service staff and support operational goals.
• Promote a safe and compliant work environment.
• Support cross-functional tasks and employee coaching as needed.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Product discounts.
• Tuition reimbursement.
• Paid time off.
• Yearly bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed