OPERATIONS MANAGER

1-800-PACK-RAT LLC•Cherry Hill Township, NJ

2d•$70,000 - $72,000

About The Position

1-800-PACK-RAT is seeking an experienced, motivated Operations Manager to lead the operation of a local facility. The role includes making policy and strategic decisions and developing and implementing operational policies and procedures. The Operations Manager is responsible for ensuring excellent customer service through the scheduled execution of deliveries and service requests, and for managing daily route scheduling, inventory, customer opportunities, and collections while maintaining a safe workplace for facility employees. The position supervises facility employees and daily operations, supports warehouse and route work as needed, and oversees facility, storage-unit, truck, and forklift maintenance. The Operations Manager also manages employee and delivery schedules, customer relationships and issues, past-due accounts, spending and budget, and facility assets. The role includes employee recommendations and performance-related actions, facility opening and closing, correspondence, meeting coordination, workplace efficiency and safety strategies, and assistance with marketing initiatives as needed.

Requirements

Strong leadership skills.
Effective problem-solving skills.
Ability to make sound business decisions.
Proficient software skills.
Strong communication skills.
Ability to adapt in a fast-paced environment.
Ability to use power tools and forklifts safely.
Strong organizational and time-management skills.
General knowledge of DOT and OSHA requirements for a safe workplace.
Forklift experience is required.
If CDL licensed, must secure and renew a Medical Examiner’s Card by passing a DOT physical every two years.

Nice To Haves

CDL A or B with an exceptional driving record.

Responsibilities

Supervise and manage daily operations and facility employees.
Train, communicate, and enforce company and DOT safety procedures.
Ensure proper maintenance of the facility and storage units.
Execute deliveries and other service requests to provide excellent customer service.
Make recommendations regarding employee hiring, pay, training, performance reviews, and terminations.
Perform facility opening and closing functions.
Ensure trucks and forklifts are operable and properly maintained in accordance with company procedures.
Prepare, evaluate, and balance employee and delivery schedules.
Manage customer relationships and resolve customer issues.
Manage facility inventory and assets.
Work in and manage the warehouse and route as needed.
Schedule and coordinate meetings.
Manage and collect on past-due accounts.
Develop strategies for workplace efficiency, safety, and goal achievement.
Handle email and phone correspondence.
Liaise between managers, customers, and employees.
Monitor spending patterns and budget.
Assist with marketing initiatives as needed.