Operations Front Office Manager

Homma Talent•Key West, FL

2d•Onsite

About The Position

The Operations Front Office Manager manages daily operations at a 4-star hotel in Key West. The role ensures that guest check-ins, check-outs, and other front office services run smoothly, while coordinating operations across departments such as Food & Beverage, Maintenance, and Housekeeping. The manager leads front desk staff, supports exceptional guest service, manages room inventory, and optimizes efficiency during busy periods.

Requirements

Bachelor’s degree in hospitality management or a related field.
At least 2 years of supervisory experience in front office or guest services in a hotel or resort setting.
Strong organizational and communication skills, with the ability to manage multiple tasks in a fast-paced environment.
Experience managing budgets, payroll, and scheduling in a front office environment.
Experience managing operations of different teams within a hotel.
Proficiency with Windows, company-approved spreadsheets, and word processing software.
Due to TN visa restrictions, candidates must be from Mexico or Canada.

Responsibilities

Foster a welcoming atmosphere by ensuring staff are attentive, friendly, and courteous to guests and team members.
Respond promptly to guest concerns, complaints, and requests, and follow up to ensure satisfaction.
Supervise and coach front office staff, including motivating, training, and disciplining staff in accordance with hotel SOPs.
Maximize room revenue and occupancy by analyzing daily reports, monitoring rates, and overseeing the daily house count.
Streamline guestroom turnovers by coordinating with teams to improve efficiency during high-occupancy periods.
Ensure compliance with health and safety protocols, including HazComm and MSDS standards, for front office and housekeeping staff.
Conduct regular inspections of guest rooms, VIP rooms, and public areas to maintain cleanliness and operational standards.
Collaborate with housekeeping and guest services to ensure timely room readiness and high service standards for VIPs and special guests.
Oversee inventory and supply management, including ordering and monitoring housekeeping and front office items.
Prepare staff schedules aligned with business forecasts and comply with payroll budgets and productivity requirements.
Promote staff development through ongoing training programs and performance evaluations, and foster a positive team culture.
Monitor room statuses, including out-of-order and discrepant rooms, and ensure issues are resolved quickly.
Maintain communication systems such as pagers and radios to support coordination across departments.