Operations Front Office Manager

Homma Talent•Key West, FL

3d•Onsite

About The Position

The Operations Front Office Manager oversees daily operations at a 4-star hotel in Key West. The role ensures smooth guest check-ins, check-outs, and other front office services, while coordinating operations across departments including Food & Beverage, Maintenance, and Housekeeping. The manager leads front desk staff, supports exceptional guest service, manages room inventory, and optimizes efficiency during busy periods.

Requirements

Bachelor’s degree in hospitality management or a related field.
At least 2 years of supervisory experience in front office or guest services in a hotel or resort setting.
Strong organizational and communication skills, with the ability to manage multiple tasks in a fast-paced environment.
Experience managing budgets, payroll, and scheduling in a front office environment.
Experience managing operations across different hotel teams.
Proficiency with Windows, company-approved spreadsheets, and word processing software.
Due to TN visa restrictions, candidates must be from Mexico or Canada; the posting states this is a legal requirement rather than an employer preference.

Responsibilities

Foster a welcoming atmosphere by ensuring staff are attentive, friendly, and courteous to guests and team members.
Respond promptly to guest concerns, complaints, and requests, and follow up to ensure satisfaction.
Supervise, coach, motivate, train, and discipline front office staff in accordance with hotel SOPs.
Maximize room revenue and occupancy by analyzing daily reports, monitoring rates, and overseeing the daily house count.
Streamline guestroom turnovers by coordinating with teams to improve efficiency during high-occupancy periods.
Ensure front office and housekeeping staff comply with health and safety protocols, including HazComm and MSDS standards.
Conduct regular inspections of guest rooms, VIP rooms, and public areas to uphold cleanliness and operational standards.
Collaborate with housekeeping and guest services to ensure timely room readiness and high service standards for VIPs and special guests.
Oversee inventory and supplies, including ordering and monitoring housekeeping and front office items.
Prepare staff schedules based on business forecasts while meeting payroll budgets and productivity requirements.
Promote staff development through ongoing training, performance evaluations, and a positive team culture.
Monitor out-of-order and discrepant room statuses and ensure issues are resolved promptly.
Maintain communication systems, including pagers and radios, to support coordination across departments.