Operations Manager Jobs

About The Position

Requirements

• Previous management or leadership experience in a salon, spa, beauty, retail, hospitality, or service-based environment is strongly preferred.
• Ability to work 32–40 hours per week in an on-site leadership role.
• Strong organizational, time-management, and problem-solving skills.
• Confident, decisive leadership; ability to delegate effectively and have difficult conversations when necessary.
• Highly reliable, proactive, and solutions-oriented.
• Comfort managing schedules, labor, and performance goals.
• Excellent written and verbal communication skills.
• Comfort using scheduling software, point-of-sale systems, and basic digital tools.

Nice To Haves

• Licensed cosmetologist preferred.
• Experience with Mindbody/Booker is a plus.

Responsibilities

• Oversee daily shop operations to ensure efficiency, consistency, and an exceptional guest experience.
• Lead, inspire, coach, and support stylists and bartenders (the front desk team).
• Create and manage employee schedules, staffing needs, and call-outs to maintain appropriate coverage.
• Manage the appointment book to maximize revenue while controlling labor costs.
• Maintain a visible, hands-on leadership presence, particularly during busy periods.
• Monitor and drive performance goals for blowouts, memberships, retail, add-on sales, and labor.
• Train, develop, and hold team members accountable to Drybar standards and expectations.
• Handle guest concerns professionally, confidently, and with care.
• Collaborate with ownership to identify growth opportunities and improve shop performance.
• Foster a positive, accountable, family-like culture rooted in respect, teamwork, and communication.
• Support the styling team and perform blowouts when needed, if licensed and qualified.

Benefits

• Competitive hourly compensation based on experience.
• Monthly performance-based bonus opportunities.
• Membership sales commissions.
• Additional earning opportunities through styling services, when applicable.
• Complimentary Drybar services and employee retail discounts.
• Paid training and ongoing development.
• Growth opportunities within a growing, multi-location franchise.
• A fun, energetic environment where high standards and great culture go hand in hand.