Pharmacy Operations Manager

Walgreens•Concord, NC

15d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. This role serves as a full-time certified pharmacy technician, operates pharmacy systems to obtain patient and drug information and process prescriptions, and supervises pharmacy technicians and cashiers under a pharmacist’s supervision and within applicable company policies, laws, regulations, and business ethics. The position is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports pharmacy operations and patient care, including registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision. The role coordinates daily workflows and schedules, supports inventory management and administrative compliance, ensures pharmacy equipment and supplies are maintained, and contributes to customer service, insurance claim resolution, community outreach, and pharmacy financial and operational improvement. It also helps maintain security, asset protection, accurate records, and compliance with dispensing, quality, and regulatory procedures. The role leads technician hiring, onboarding, training, and scheduling; monitors performance, attendance, required training, and licensure status; and communicates information to the pharmacy team. It maintains required certification and develops current pharmacy and healthcare knowledge. The position requires a flexible schedule that can include evening and weekend hours.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Greet customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer service best practices.
Build customer relationships by anticipating needs and proactively offering pharmacy services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed, patient and physician calls, and healthcare services permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate daily activities, recommend pharmacy-hour allocation, and ensure the pharmacy is clean, orderly, and adequately stocked.
Perform non-clinical administrative and inventory management tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, engage the team in action planning, ensure proper operation and maintenance of pharmacy equipment, and collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow company Good Faith Dispensing policies during applicable prescription-dispensing activities.
Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error policies and the Continuous Quality Improvement Program.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal; coordinate and, as directed by the Pharmacy Manager, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including discipline and termination decisions or recommendations, and hold technicians accountable for legal compliance, attendance, and timeliness.
Hire, onboard, train, and schedule technicians; monitor completion of required training and follow company policies and procedures.
Identify team members’ knowledge gaps and support training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active and compliant status; use company resources to document licensure status.
Ensure compliant selection, recruitment, record retention, and training procedures.
Maintain PTCB certification through the designated training program and/or required state certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training, and follow performance improvement plans.
Pursue professional development by monitoring performance, soliciting feedback, and using the Healthcare Supervisor as a mentor and coach.
Communicate messages from the support center and other key emails to the pharmacy team.
Participate in store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.