Shop Manager | Sales / Operations Manager

Drybar Shops • Salem, NH

15d • Onsite

About The Position

Drybar Tuscan Village is seeking a hands-on Shop Manager to lead daily operations, team development, and business performance. The role works closely with ownership to create a positive, supportive environment where employees and guests feel valued while delivering an exceptional guest experience. The manager oversees staffing and scheduling, monitors performance goals, supports team members, and helps identify opportunities to grow the business. When needed, the manager may support the styling team and perform blowouts if licensed and qualified.

Requirements

• Previous management or leadership experience in a salon, spa, beauty, retail, hospitality, or service-based environment is strongly preferred.
• Ability to work 32–40 hours per week in an on-site leadership role.
• Strong organizational, time-management, and problem-solving skills.
• Confident, decisive leadership; ability to delegate effectively and have difficult conversations when necessary.
• Highly reliable, proactive, and solutions-oriented.
• Comfort managing schedules, labor, and performance goals.
• Excellent written and verbal communication skills.
• Comfort using scheduling software, point-of-sale systems, and basic digital tools.

Nice To Haves

• Licensed cosmetologist preferred.
• Experience with Mindbody/Booker is a plus.

Responsibilities

• Oversee daily shop operations to ensure efficiency, consistency, and an exceptional guest experience.
• Lead, inspire, coach, and support stylists and bartenders (the front desk team).
• Create and manage employee schedules, staffing needs, and call-outs to maintain appropriate coverage.
• Manage the appointment book to maximize revenue while controlling labor costs.
• Maintain a visible, hands-on leadership presence, particularly during busy periods.
• Monitor and drive performance goals for blowouts, memberships, retail, add-on sales, and labor.
• Train, develop, and hold team members accountable to Drybar standards and expectations.
• Handle guest concerns professionally, confidently, and with care.
• Collaborate with ownership to identify growth opportunities and improve shop performance.
• Foster a positive, accountable, family-like culture rooted in respect, teamwork, and communication.
• Support the styling team and perform blowouts when needed, if licensed and qualified.

Benefits

• Competitive hourly compensation based on experience.
• Monthly performance-based bonus opportunities.
• Membership sales commissions.
• Additional earning opportunities through styling services, when applicable.
• Complimentary Drybar services and employee retail discounts.
• Paid training and ongoing development.
• Growth opportunities within a growing, multi-location franchise.
• A fun, energetic environment where high standards and great culture go hand in hand.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed