Pharmacy Operations Manager

Walgreens•Boothbay Harbor, ME

15d•$23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers in accordance with company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient care and pharmacy operations, manages workflow, scheduling, inventory, records, equipment, compliance, insurance claims, and customer service. It also leads technician hiring, onboarding, training, and performance, maintains required certifications and knowledge, and communicates with pharmacy and store teams. Some duties are subject to state and federal law and pharmacist supervision. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; one year of pharmacy technician work experience in a retail or hospital setting; English fluency except in Puerto Rico; willingness to work a flexible schedule including evenings and weekends; and willingness to obtain active immunization certification within 90 days of hire, except in specified pharmacy locations. Previous people-management or leadership experience is preferred. The posted hourly range is $22.50 to $35.75, with the offered rate depending on factors including geography, skills, education, and experience. The role remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Maintain PTCB certification through the designated training program and/or state-required certification or registration.
Obtain required certifications, education credits, and company training.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

Perform day-to-day non-clinical pharmacy operations and administrative activities, maintaining efficient workflow and a positive patient experience.
Operate pharmacy systems to obtain patient and drug information and process prescriptions.
Supervise pharmacy technicians and pharmacy cashiers under pharmacist supervision and within company policies and applicable law.
Select, schedule, develop, train, coach, and manage the performance of pharmacy technicians, including decisions and recommendations regarding discipline and termination.
Greet and assist customers and patients, resolve complaints, respond promptly to requests, answer non-clinical questions, and model customer-service best practices.
Anticipate customer needs, build customer relationships, and promote healthcare services to enhance the pharmacy experience.
Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law, and assist with healthcare services such as vaccines and health screenings as permitted by law.
Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and hold team members accountable for efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-licensure-restricted business administrative activities and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Lead new technology and process rollouts, champion change, and engage the team in action planning.
Ensure pharmacy department equipment is properly operated and maintained; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in ensuring its requirements are met.
Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program policies and procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partnerships.
Hold technicians accountable for attendance, timeliness, legal compliance, and training completion; maintain and improve pharmacy performance through team engagement and action planning.
Identify operational knowledge gaps and support team members’ training through hands-on instruction or assigned learning modules.
Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications, and document licensure status using company resources as appropriate.
Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
Maintain PTCB certification or state-required certification or registration; complete required certifications, education credits, and company training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, and seek professional development and feedback.
Communicate messages from the support center and key emails to the pharmacy team, and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.