Pharmacy Operations Manager

Walgreens•Paterson, NJ

15d•$23 - $36

About The Position

The Pharmacy Operations Manager performs day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The position also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The role supports patient-care delivery and healthcare services within the limits of applicable law, manages pharmacy workflow, inventory, records, equipment, security, insurance claims, and operational quality, and supports customer service and community outreach. It leads technician hiring, onboarding, training, scheduling, and performance accountability, while maintaining required certification and pharmacy knowledge. The position requires a high school diploma or equivalent, PTCB certification except in Puerto Rico, and at least one year of pharmacy technician experience. Candidates must be willing to work a flexible schedule, including evenings and weekends, and obtain active immunization certification within 90 days of hire except at specified locations. The current hourly range is $22.50 to $35.75; the offered rate depends on factors including geography, skills, education, and experience. The position remains open until filled.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
At least one year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs and proactively offering services, with increased focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, patient and physician calls, and healthcare service offerings where permitted by law.
Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure timely completion and efficient workflow.
Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
Manage pharmacy workflow, organize the daily activity schedule, recommend pharmacy-hour allocations, and ensure the pharmacy is clean, orderly, and adequately stocked.
Manage non-licensed administrative and inventory tasks under pharmacist direction, including annual inventory preparation.
Complete non-clinical patient calls.
Drive technology and process rollouts, champion change, and engage the team in action planning.
Ensure proper operation and maintenance of pharmacy equipment; collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
Follow Good Faith Dispensing policy during applicable prescription-dispensing activities under pharmacist supervision.
Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error policies and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
Lead technician performance management, including decisions and recommendations on discipline and termination; enforce attendance, timeliness, and compliance with laws and policies.
Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training policies.
Identify team members’ pharmacy-operations knowledge gaps and support their training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications, and help document their status using company resources.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated program and/or state-required certification or registration.
Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and training, and follow performance improvement plans.
Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
Communicate relevant support-center messages and key emails to the pharmacy team.
Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.