Operations Manager

TOPO DESIGNS LLC•Denver, CO

15d•$90,000 - $120,000•Hybrid

About The Position

Topo Designs is seeking an Operations Manager to own logistics and fulfillment from the time goods arrive at the third-party logistics (3PL) provider through delivery to customers. The role manages the 3PL partnership, carrier programs, NetSuite operating workflows, and the use of AI and automation to improve work done by a lean operations team. The Operations Manager reports to the VP of Finance & Business Operations, collaborates with Product, Sales, Ecommerce, Retail, and Accounting, and manages the Operations Coordinator. The position oversees 3PL fulfillment, receiving, transfers, returns, outbound transportation, retailer logistics compliance, inventory workflows, and operations reporting across direct-to-consumer, wholesale, Amazon, retail, and corporate channels. It also improves NetSuite and related integrations, identifies manual work suitable for automation, and ensures human review for AI-supported actions affecting money, inventory, or customer commitments. The role tracks operational KPIs and vendor spend, improves processes, and may evaluate and lead changes to the operations technology stack.

Requirements

4–6 years of logistics, supply chain, or operations management experience for a consumer products, apparel, or ecommerce brand.
1–2 years of prior supervisory experience.
Direct 3PL management experience, including SLAs, peak planning, issue resolution, and contract or rate negotiation.
Strong working knowledge of parcel and LTL carrier programs, freight terms, and multichannel shipping cost drivers.
Wholesale logistics experience, including EDI ship notices, retailer routing guides, and chargeback reduction.
Hands-on NetSuite experience in inventory, fulfillment, and reporting.
Demonstrated use of AI or automation to remove manual work, with an example to discuss.
Data-driven and efficient approach, including building KPIs, identifying root causes, and fixing processes.
Self-starter who takes on challenges without waiting to be asked.
Willingness to explore workflow opportunities and propose clear improvements.
Willingness to lead a potential operations technology stack change from evaluation through rollout.

Nice To Haves

Bachelor's degree in supply chain, logistics, business, or a related field, or equivalent experience.
Experience at a multichannel brand with $10M–$50M in revenue; outdoor or apparel experience is a plus.
Experience building with Claude or similar AI tools.
Familiarity with Shopify, ShipHero, Celigo, Parabola, or similar integration and workflow tools.
Experience with Amazon Seller or Vendor Central operations.
Lean, 5S, or other continuous improvement training.
NetSuite administrator experience or certification.
Experience managing or coaching a direct report.

Responsibilities

Own the day-to-day 3PL relationship and hold the provider accountable for service-level agreements covering on-time shipment, order accuracy, receiving turnaround, and cost per order.
Plan 3PL capacity and staffing for peak periods, launches, and promotions.
Escalate fulfillment issues, retailer chargebacks, and carrier disputes, and drive root-cause fixes.
Own receiving, transfers between locations and stores, and returns receiving.
Write and maintain SOPs for inventory flow across DTC, wholesale, Amazon, retail, and corporate channels.
Own outbound transportation across parcel, LTL, and freight; negotiate carrier rates and manage carrier programs.
Coordinate the handoff of inbound overseas factory shipments into the 3PL, including ASN accuracy and receiving readiness; Product owns factories, forwarders, and customs decisions.
Manage retailer routing guides and compliance, including EDI ship notices, labeling, and key-account requirements, to prevent chargebacks.
Support inventory accuracy, allocation, and replenishment across channels.
Manage and improve NetSuite workflows for inventory, transfers, and fulfillment.
Keep data synchronized across NetSuite, Shopify, ShipHero, and the 3PL, including monitoring Celigo integrations.
Build saved searches, dashboards, and reports for operations and finance.
Identify repetitive manual operations work and replace it with Claude skills, automations, or AI-assisted workflows.
Use Claude daily for analysis, SOP writing, vendor communication, and data cleanup.
Partner with the VP of Finance & Business Operations on the operations automation roadmap.
Manage the Operations Coordinator by setting priorities, reviewing automation build and maintenance work, and supporting development.
Set guardrails for AI use, including human review for actions affecting money, inventory, or customer commitments.
Track and report weekly KPIs: on-time ship rate, order accuracy, cost per order, chargeback dollars, receiving cycle time, return rate, and inventory accuracy.
Own operations vendor spend against budget and review 3PL and carrier invoices for accuracy.
Lead process improvements that reduce cost and cycle time.
Evaluate the operations technology stack and, when appropriate, recommend changes and lead projects from selection through rollout.