Operations Manager

PCI Municipal Services•Lexington, KY

15d•$50,000 - $60,000•Onsite

About The Position

The Parking Operations Manager leads day-to-day parking operations in Lexington, Kentucky, including on-street metered parking, off-street garages and surface lots, parking enforcement, and facility and equipment maintenance. The role oversees frontline supervisors and staff, maintains safe and available parking for residents, businesses, and visitors, and protects parking-system revenue. The manager is expected to lead a fast-paced operation, learn hands-on, remain open to learning new things, and hold staff accountable for performance and conduct. The manager oversees on-street parking programs and curb-space coordination; daily garage and lot operations, permits, special events, and operator contracts; and parking enforcement, citations, appeals, and related customer issues. The role also directs preventive and corrective maintenance, inspections, snow and ice removal, repair and capital projects, and equipment and vendor management. Administrative and leadership duties include hiring, training, scheduling, coaching, and evaluating staff; developing and managing the operations budget; maintaining procedures, safety programs, and emergency response plans; preparing monthly operational reports; evaluating parking technology; and representing the organization at community meetings and with businesses, neighborhood associations, and city departments. The role reports to the General Manager and has three direct-report supervisor roles. Regular fieldwork takes place in garages, lots, and on streets in all weather. Evening, weekend, special-event, and emergency on-call work is required.

Requirements

Bachelor's degree in business, public administration, transportation, urban planning, or a related field; equivalent experience may substitute year for year.
Five years of progressively responsible experience in parking, transportation, or facility operations, including at least three years supervising staff.
Experience with parking enforcement programs and garage or lot operations.
Valid driver's license and an acceptable driving record.
Knowledge of parking-industry best practices, revenue control, and audit procedures.
Knowledge of parking technology, including PARCS, mobile pay, LPR, citation management, and permit systems.
Budget development, data analysis, and clear written reporting skills.
Ability to handle upset customers and difficult situations calmly and professionally.
Working knowledge of ADA requirements, OSHA safety practices, and local ordinances.
Strong communication skills with staff, elected officials, businesses, and the public.
Ability to walk and stand for extended periods, climb stairs, and lift up to 25 pounds.
Ability to work evenings, weekends, and events, and be on call for emergencies.

Nice To Haves

Certified Administrator of Public Parking (CAPP) or a related certification, or willingness to obtain it within two years.
Experience in a municipal, parking authority, or university setting.
Experience managing operator contracts, capital projects, or structural maintenance programs.

Responsibilities

Manage the downtown and neighborhood on-street parking system, including meters, pay stations, mobile-pay zones, loading zones, and time-limited spaces.
Oversee residential permit parking programs, including eligibility, permit issuance, and zone changes.
Monitor occupancy and turnover data and recommend changes to rates, time limits, and zone boundaries.
Coordinate curb-space use with traffic engineering, public works, police, and businesses for construction, events, street closures, and snow removal.
Manage temporary meter bagging and loading-zone and residential parking permits.
Direct daily garage and surface-lot operations, including access control, pay-on-foot and gated equipment, and attendant staffing.
Manage monthly permit and contract-parker programs, waitlists, and validation programs.
Plan and staff special-event parking, including traffic flow, pricing, and post-event clearance.
Oversee applicable third-party operator contracts and monitor performance against service standards.
Ensure accurate revenue collection, cash handling, audit controls, and daily reconciliation.
Lead the enforcement team by scheduling beats, setting performance standards, and ensuring fair, consistent, and courteous enforcement of local parking ordinances.
Oversee citation issuance, handheld devices, and license plate recognition systems.
Manage booting, towing, impound coordination, and procedures for abandoned or scofflaw vehicles.
Oversee citation appeals and hearings and resolve escalated customer complaints.
Track citation volume, collection rates, and compliance trends; recommend ordinance or policy changes.
Run preventive and corrective maintenance programs for garages, lots, meters, pay stations, gates, signage, lighting, cameras, and striping.
Inspect facilities for safety, cleanliness, ADA compliance, and structural concerns, and coordinate structural condition assessments.
Manage snow and ice removal, sweeping, power washing, and landscaping using in-house crews or contractors.
Scope, bid, and oversee repair and capital projects, including garage restoration, lighting upgrades, and equipment replacement.
Manage equipment inventory, spare parts, and vendor warranties.
Hire, train, schedule, coach, and evaluate supervisors and frontline staff; foster a customer-service culture.
Develop and manage the operations budget and track expenses and revenue against targets.
Write and maintain standard operating procedures, safety programs, and emergency response plans.
Prepare monthly reports on occupancy, revenue, citations, maintenance, and staffing for leadership and the board.
Evaluate and implement parking technology, including mobile payment, LPR, occupancy sensors, and permit software.
Represent the organization at community meetings and with businesses, neighborhood associations, and city departments.
Perform other related duties as assigned.