Manager, Last Mile Operations

RXO, Inc. • North Haven, CT

2d • $70,000 - $75,000

About The Position

The Manager, Last Mile Operations oversees daily last-mile delivery operations, including contract carriers, dispatch, route planning, and staff. The role uses route-planning software to develop efficient routes, monitors performance and resolves operational issues, and works to improve efficiency and customer service. The manager trains and develops employees and contract carriers, ensures work is completed accurately and on time, and maintains compliance with company policies and procedures. Compensation is $70,000–$75,000 annually, with possible bonus or commission pay. Actual compensation may vary based on experience and skill set.

Requirements

• At least 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office, including Word, Outlook, and Excel.

Nice To Haves

• Bachelor’s degree in business, logistics, or a similar field.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends, and to travel between branches and regions occasionally.
• Experience mentoring, training, and guiding newer or less-experienced team members.
• Bilingual English/Spanish fluency, including reading, writing, and speaking both languages.
• Strong business acumen and willingness to act in partnership with management teams.

Responsibilities

• Oversee daily operations of contract carriers, including schedules, route monitoring, reporting, and relationships with carriers and helpers.
• Develop and mentor staff and train them on company policies and procedures.
• Interview, hire, discipline, and resolve issues as part of managerial responsibilities.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Use route-planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas and restructure routes to improve operational efficiency.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure work is completed accurately and within established time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Benefits

• Competitive pay.
• Paid time off, including up to 8 holidays, up to 2 floating Diversity Days, up to 13 days PTO for hourly employees or up to 15 days PTO for salaried employees, up to 40 hours of bereavement leave, up to 16 hours of volunteer time, jury duty, at least 2 weeks of family bonding leave, and up to 40 hours of prenatal care leave.
• 401(k) retirement plan with up to 5% company match.
• Health, prescription, dental, vision, basic and supplemental life, short- and long-term disability, accidental death and personal loss, business travel, legal services, identity theft, accident, critical illness, and hospital indemnity insurance.
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Adoption assistance.
• Tax-advantaged Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, and Commuter Spending Account.
• Health Reimbursement Arrangement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed