Manager, Last Mile Operations

RXO • Olive Branch, MS

1d

About The Position

The Manager, Last Mile Operations oversees daily last-mile delivery operations involving contract carriers, route planning and monitoring, dispatch, staff development, and customer service. The role manages employees and contract carriers, ensures compliance with company policies and procedures, and promotes efficient operations and positive working relationships. Managers may need to work a variety of shifts and occasionally travel between branches and regions.

Requirements

• At least 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office applications such as Word, Outlook, and Excel.

Nice To Haves

• Bachelor’s degree in business, logistics, or a similar field.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends, and to travel occasionally between branches and regions.
• Experience mentoring, training, and guiding newer or less-experienced team members.
• Bilingual English/Spanish, including reading, writing, and speaking both languages.
• Strong business acumen and willingness to partner with management teams.

Responsibilities

• Oversee daily contract-carrier operations, including schedules, routes, reports, and working relationships with carriers and helpers.
• Develop, mentor, and train staff on company policies, procedures, and performance goals.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including planning and directing work, evaluating performance, addressing complaints, and resolving problems.
• Use route-planning software to build efficient delivery routes.
• Manage contract-carrier dispatch and resolve issues throughout the day.
• Identify operational problem areas and restructure routes to improve efficiency.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure work is completed accurately and within established time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts for eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed