Manager, Last Mile Operations

RXO, Inc. • Olathe, KS

6d

About The Position

The Last Mile Operations Manager oversees daily operations of contract carriers, including schedules, route monitoring, dispatch, reports, and working relationships with carriers and helpers. The role uses route-planning software to build efficient delivery routes, identifies and addresses operational issues, and allocates or requests additional resources as needed. The manager trains and develops employees, dispatchers, and contract carriers, and ensures work is accurate, completed within established time frames, and documented with photos for every job. The position also carries managerial and supervisory responsibilities, including interviewing, hiring, training, assigning and directing work, evaluating performance, rewarding and disciplining employees, and resolving complaints and other issues. The manager ensures compliance with corporate warehouse policies, procedures, programs, company policies, and applicable laws.

Requirements

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office, such as Word, Outlook, and Excel.

Nice To Haves

• Bachelor’s degree in business, logistics, or a similar field.
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends, and to travel between branches and regions occasionally.
• Experience mentoring, training, and guiding newer or less-experienced team members.
• Bilingual English/Spanish, including reading, writing, and speaking both languages.
• Strong business acumen and willingness to act in partnership with management teams.

Responsibilities

• Oversee daily operations of contract carriers, maintain contractor schedules, monitor routes and reports, and foster positive working relationships with contract carriers and helpers.
• Develop and mentor staff, train staff on company policies and procedures, and help them reach goals.
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
• Ensure compliance with corporate warehouse policies, procedures, and programs.
• Supervise employees in accordance with company policies and applicable laws, including training, planning and assigning work, directing work, appraising performance, rewarding and disciplining employees, and resolving complaints and problems.
• Use route-planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve issues throughout the day.
• Identify problem areas, including restructuring routes to improve operational efficiencies.
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
• Ensure all work is completed accurately and within established time frames.
• Ensure photos are taken for every job.
• Allocate and request additional resources as needed.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre-tax accounts to help streamline eligible expenses.
• Company-paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed