Manager, Last Mile Operations

RXO•Cheektowaga, NY

About The Position

RXO is a provider of transportation solutions that uses technology and a North American network to help shippers and carriers transport goods. The Manager, Last Mile Operations connects with customers and oversees last-mile delivery operations, including contract carriers, routing, dispatch, and staff development. The role ensures work is completed accurately and on time and that operations follow company policies and procedures. Compensation is $70,000–$75,000 annually; the role may also be eligible for bonus or commission pay. Actual compensation may vary based on experience and skill set.

Requirements

At least 5 years of related logistics and supervisory experience.
Experience with Microsoft Office, including Word, Outlook, and Excel.

Nice To Haves

Bachelor’s degree in business, logistics, or a similar field.
Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends, and to travel occasionally between branches and regions.
Experience mentoring, training, and guiding newer or less-experienced team members.
Bilingual English/Spanish skills, including reading, writing, and speaking both languages.
Strong business acumen and willingness to act in partnership with management teams.

Responsibilities

Oversee daily contract-carrier operations, including contractor schedules, route monitoring, reporting, and relationships with carriers and helpers.
Develop and mentor staff, and train staff on company policies and procedures.
Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues.
Ensure compliance with corporate warehouse policies, procedures, and programs.
Supervise employees in accordance with company policies and applicable laws, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
Use route-planning software to build efficient delivery routes.
Manage contract-carrier dispatch and resolve issues throughout the day.
Identify problem areas and restructure routes to improve operational efficiency.
Train and develop contract carriers and dispatchers to meet and exceed customer expectations.
Ensure work is completed accurately and within established time frames.
Ensure photos are taken for every job.
Allocate and request additional resources as needed.

Benefits

Competitive pay.
Paid time off, including up to 8 holidays and up to 2 floating Diversity Days; hourly employees can earn up to 13 days of PTO and salaried employees up to 15 days.
Up to 40 hours of bereavement leave, up to 16 hours of volunteer time, jury duty leave, at least 2 weeks of family bonding leave, and up to 40 hours of prenatal care leave.
401(k) retirement plan with up to 5% company match.
Health, prescription, dental, and vision insurance.
Basic and supplemental life insurance, short- and long-term disability insurance, accidental death and personal loss coverage, and business travel coverage.
Legal services, identity theft protection, accident insurance, critical illness insurance, and hospital indemnity coverage.
Employee Assistance Program (EAP).
Tuition reimbursement.
Adoption assistance.
Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account, and Health Reimbursement Arrangement.