Operations Manager– Behavioral Health | Launch AWA North Carolina!
About The Position
Adolescent Wellness Academy (AWA) is hiring an Operations Manager for its first North Carolina clinic, opening in early 2027. The clinic provides Joint Commission-accredited partial hospitalization (PHP) and intensive outpatient (IOP) mental health care for teens ages 13–17 and their families. The Operations Manager will lead daily program operations, support the team, manage schedules and workflows, and help create a safe, structured environment for teens and families. The position is on-site in Mooresville, North Carolina, full-time, Monday through Friday from 11 AM to 7 PM, with a salary of $65,000 per year. The role includes overseeing PHP/IOP operations, hiring and supervising the operations team, coordinating staffing and intake, supporting client experience and safety, monitoring documentation and compliance, collaborating with clinical and admissions teams and families, and coordinating facility and administrative needs. A bachelor's degree is preferred, though equivalent experience may be considered. AWA offers medical, dental, and vision coverage, PTO and holidays, a 401(k), and professional growth opportunities.
Requirements
- At least 2 years of experience in education, youth services, behavioral health, or operations leadership.
- Supervisory experience and strong coaching and accountability skills.
- Strong organization, communication, and problem-solving abilities.
- Confidence navigating behavioral challenges and shifting priorities.
- Strong attention to documentation, safety, and compliance.
- Ability to pass required background and drug screening.
- Availability to work on-site Monday through Friday, 11 AM–7 PM on a fixed schedule.
Nice To Haves
- Bachelor's degree; equivalent experience will be considered.
Responsibilities
- Oversee daily PHP/IOP operations, scheduling, and program workflows.
- Hire, train, supervise, and coach the operations team.
- Manage staffing, coverage, attendance, census, and intake coordination.
- Support behavioral needs and de-escalation while maintaining a safe, structured environment.
- Monitor documentation, incident reporting, and regulatory standards.
- Partner with clinical leadership, therapists, admissions, and families.
- Coordinate supplies, facility needs, and administrative operations.
Benefits
- Medical, dental, and vision coverage
- PTO and holidays
- 401(k)
- Professional growth
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
