Operations Manager - Behavioral Health

Essentia Health • Fargo, ND

3d • Onsite

About The Position

The Operations Manager leads Behavioral Health teams to support patient access, clinical quality, and financial outcomes. The role provides leadership to assigned colleagues; monitors engagement, recruitment, and retention practices and initiatives; and is accountable for financial targets tied to staff and provider productivity. The manager ensures assigned areas are staffed according to volume and implements strategic priorities and assigned work with leadership direction and guidance.

This is a fully onsite role with a primary office in Fargo, with Bismarck also considered. Travel is required to Fargo, Bismarck, Jamestown, and Wahpeton. The position works a day rotation. There is no call obligation.

Requirements

• Bachelor’s degree in business administration, healthcare leadership, or a clinical healthcare field; OR an associate’s degree in nursing with the ability to obtain a bachelor’s degree within three years from the date of hire.
• Three years of healthcare experience, preferably in a clinical setting, or completion of the Essentia Health administrative fellowship program.

Nice To Haves

• Strong background in people leadership, with prior supervisory or management experience.
• Business-minded approach and strong critical thinking skills.
• Passion for behavioral health and making a healthy difference in people’s lives.
• Enjoys challenges, problem-solving, and supporting others as a go-to resource.

Responsibilities

• Manage fill rates and physician and advanced practice provider schedules and templates daily.
• Manage in-reach or outreach activities, as relevant to assigned practices.
• Implement actions to improve employee engagement.
• Ensure standard work is implemented to achieve quality metrics.
• Coach and provide feedback to team members, and ensure development conversations are completed for all team members.
• Serve as an escalation point for patient access to care.
• Participate in PDSA cycles and other improvement activities.
• Provide input into long-range financial planning, program development, and the capital planning process.
• Monitor recruitment and retention best practices and initiatives.
• Ensure assigned areas are staffed according to volumes and achieve financial targets related to staff and provider productivity.
• Implement strategic priorities and execute assigned work with leadership direction and guidance.

Benefits

• Medical, dental, vision, life, and disability insurance, with supplemental options.
• 401(k) plan with employer contributions.
• Professional development through training, tuition reimbursement, and educational programs.
• Flexible scheduling.
• Generous time off.
• Wellness resources focused on physical, mental, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager