Business Operations Manager - Behavioral Health Service Line

Signet Health Corporation•West Plains, MO

About The Position

Signet Health, in collaboration with Ozarks Healthcare, is seeking an experienced healthcare business operations professional to support the financial sustainability, administrative performance, and strategic development of inpatient and outpatient behavioral health services. These services include the Neuropsychiatry Unit, Certified Community Behavioral Health Center (CCBHC), and Crisis Services Center (CSC). The Business Operations Manager leads and coordinates financial management, revenue-cycle performance, business analytics, project management, grant administration, and operational performance improvement. This is a nonclinical business and administrative position. The Manager collaborates with Ozarks Healthcare behavioral health service line staff, including inpatient and CCBHC clinical, medical, operational, and administrative leadership, but does not direct, supervise, evaluate, or make decisions regarding clinical services, clinical personnel, or patient care.

Requirements

Bachelor’s degree in healthcare administration, business, finance, or a related field.
At least five years of experience in healthcare business operations, financial management, revenue cycle, project management, performance analytics, grants, or related functions.
Strong analytical, communication, project-management, and collaboration skills.
Proficiency with financial, EHR reporting, project-management, and business-intelligence applications.

Nice To Haves

Master’s degree.
Behavioral healthcare experience.
Experience with operating and capital budgets, financial analysis, revenue cycle, and performance management.
Demonstrated ability to manage cross-functional projects and translate financial and operational data into actionable recommendations.
Experience with healthcare grants, public funding, prospective payment, cost reporting, or value-based reimbursement.
PMP, Lean Six Sigma, CHFP, CRCR, or comparable certification.

Responsibilities

Coordinate development and monitoring of operating and capital budgets, forecasts, and variance analyses.
Monitor revenue, expenses, margins, labor costs, productivity, and other financial indicators.
Develop business cases, return-on-investment analyses, and financial feasibility assessments for the service line.
Support financial reporting, reconciliation, and other financial activities.
Identify financial risks and opportunities and provide recommendations to leadership.
Monitor registration, charge capture, clean claims, denials, underpayments, accounts receivable, collections, authorizations, and revenue leakage.
Coordinate revenue-cycle improvement initiatives with finance, coding, compliance, contracting, payer relations, and revenue-cycle teams.
Evaluate payer and reimbursement changes for financial and administrative impact.
Support financial modeling and reporting for value-based and alternative payment arrangements.
Develop and maintain scorecards for financial, revenue-cycle, access, scheduling, referral, capacity, productivity, grant, project, and other administrative measures.
Establish standardized performance measures, reporting processes, and data-validation practices.
Analyze trends, identify performance gaps, and provide actionable recommendations.
Facilitate performance reviews and track approved improvement actions.
Provide analytic support for administrative performance-improvement initiatives and required accreditation reporting.
Plan and coordinate approved business, IT, revenue-cycle, facility, and grant projects.
Develop project scopes, timelines, milestones, responsibilities, and implementation plans.
Monitor project performance, risks, barriers, deliverables, and outcomes.
Conduct market, payer-mix, capacity, and financial analyses to support strategic planning.
Prepare feasibility analyses and implementation plans for proposed growth initiatives.
Coordinate administrative change-management and implementation activities.
Identify and evaluate federal, state, local, foundation, and other funding opportunities.
Coordinate grant applications, budgets, administrative requirements, and reporting.
Monitor grant expenditures, deliverables, deadlines, funding restrictions, and performance.
Support grant sustainability planning and identification of emerging funding opportunities.
Serve as a business liaison among the behavioral health service line, Ozarks Healthcare leadership, and external partners.
Provide clear financial, operational, project, and performance reports to leadership.
Support administrative preparation for regulatory, accreditation, certification, payer, and grant reviews.
Escalate clinical, patient-care, and clinical-performance matters to the respective clinical leader.