Manager Behavioral Health Operations

Advocate Health•Sheboygan, WI

2d•$44 - $66•Hybrid

About The Position

The Manager Behavioral Health Operations oversees efficient Behavioral Health clinic operations, productivity, and operational and technical direction. The role monitors clinic functioning, resolves problems, and revises operations as needed. It oversees clinic functions including scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services, and liaises with corporate departments supporting these services. The manager partners with market departments and leaders to support quality patient services and satisfaction, resolves patient concerns, and uses internal and external data to evaluate practice patterns and outcomes. The role supports provider participation in developing and managing clinical outcomes and facilitates sharing best practices and evidence-based outcomes. It also supports the organization's mission, vision, values, and strategic initiatives by developing and overseeing processes, policies, and procedures. The position maintains effective working relationships with behavioral health providers and oversees provider relations, including practice management, orientation, follow-up support, and problem resolution. It manages risk issues and corrective action plans, participates in community activities and business growth planning, ensures regulatory and contractual compliance, and supports staff education. Human resources responsibilities include hiring, development, evaluations, compensation changes, employee concerns, corrective actions, and terminations. The role develops and recommends operating and capital budgets and controls expenditures within approved objectives. The position is full-time, 40 hours per week, with hybrid remote and onsite expectations. It generally operates in a normal office environment and requires travel between clinic sites. A bachelor's degree or equivalent knowledge in Health Care Administration or a related field is required, along with typically five years of relevant healthcare or community-based service provider experience, including one year of supervisory experience. Georgia candidates must hold a current Georgia social work or counseling license.

Requirements

Bachelor's degree or equivalent knowledge in Health Care Administration or a related field.
Typically five years of experience in a healthcare facility or community-based service provider, including knowledge and experience in clinic management, operational structure, systems, policies, procedures, and processes.
One year of supervisory experience managing staff and monitoring budgets and resources.
Demonstrated leadership skills, including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
Ability to leverage peers, team, and community resources to understand behavioral health services and navigate a complex behavioral health service delivery system.
Excellent interpersonal, communication, and organizational skills.
Ability to interact positively and successfully with physicians, employees at all organizational levels, and the public.
Intermediate computer skills, including experience using applications in a medical practice setting.
For Georgia candidates, current Georgia licensure in social work or counseling is required: LMSW, LCSW, LAPC, LPC, LAMFT, or LMFT.

Responsibilities

Oversee efficient Behavioral Health clinic operations, productivity, and operational and technical direction; monitor clinic functioning, resolve problems, and revise operations as needed.
Oversee clinic functions such as scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services; liaise with corporate support departments.
Partner with market departments and leaders to ensure quality patient services and satisfaction, and resolve patient concerns, complaints, and problems.
Use internal and external data to evaluate practice patterns and outcomes; ensure providers participate in development and management of clinical outcomes.
Promote sharing of best practices and evidence-based outcomes to support customer service, clinical quality, and financial performance.
Develop, implement, and oversee processes to achieve established policies, goals, objectives, and organizational strategic initiatives.
Establish and maintain effective working relationships with therapists, psychologists, physicians, and advanced practice professionals; oversee provider relations, orientation, follow-up support, and problem resolution.
Oversee risk management issues and develop corrective action plans in response to reported incidents or concerns.
Participate in community activities and in developing, implementing, and evaluating business and market growth plans.
Develop and administer policies and procedures to accomplish department-specific and organizational initiatives.
Ensure compliance with regulatory, licensing, and contractual obligations; participate in staff education and monitor services and programs for compliance with applicable standards and requirements.
Perform human resources responsibilities, including interviewing and selecting employees, promotions, staff development, performance evaluations, compensation changes, addressing employee concerns, corrective actions, terminations, and supporting employee morale.
Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
Adhere to the organization's Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.

Benefits

Paid Time Off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program
Premium pay, such as shift and on-call pay, for eligible positions
Incentive pay for select positions
Opportunity for annual increases based on performance
Career development programs