Manager, Behavioral Health Services

Signature Health • Painesville, OH

5d

About The Position

Signature Health provides integrated healthcare for community members with mental illness and/or addiction. The Manager, Behavioral Health Services reports to the Director, Behavioral Health Services, and supports client access, engagement, and positive behavioral health outcomes through an individualized, client-centered approach. The role manages Behavioral Health Counselors and Case Managers at an assigned location, ensuring quality services and staff commitment to treatment plans.

The manager oversees daily team operations and performance, including coaching, development, training, and reviews. The position also leads team meetings and process-improvement initiatives; plans and oversees client-care programs, treatment plans, and documentation; provides clinical guidance and crisis-intervention expertise; and ensures staff practice within the scope of their licenses and comply with legal, regulatory, internal policy, and quality requirements. The role supports growth planning, community relationships, client grievance resolution, and the delivery of behavioral health services. Telehealth services may be required.

Work is normally performed in an interior office or clinical environment. Hours are generally standard, but evenings and extended hours may be required. The role involves sitting, standing, walking, computer and telephone use, frequent bending, reaching, and repetitive hand movements, and occasional lifting and carrying items up to 15 pounds. There may be exposure to blood-borne pathogens. Employees must comply with the annual influenza vaccination policy; medical or religious exemptions may be submitted for review. The workplace is drug-free, and applicants must pass a pre-employment drug screen after a conditional offer.

Requirements

• Master’s degree required.
• Valid, unencumbered Ohio license as a Licensed Independent Social Worker (LISW) or Professional Clinical Counselor (PCC) required.
• 7–10+ years of experience in the Behavioral Health field required.
• Extensive experience treating and caring for children, adolescents, and/or adults with mental health and substance use issues.
• Strong clinical skills in developing treatment plans, writing progress notes, and conducting psychosocial assessments.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Proficiency in Microsoft Office products.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
• Compliance with the annual influenza vaccination policy; exemption requests may be reviewed but are not guaranteed approval.
• Successful completion of a pre-employment drug screen after receiving a conditional job offer.

Nice To Haves

• 3–5+ years of supervisory or management success preferred.

Responsibilities

• Manage and oversee the daily objectives of the Behavioral Health team at the assigned location.
• Coach, develop, and evaluate team members, including through the annual review process.
• Provide ongoing communication, teaching, and training to team members.
• Lead team meetings and process-improvement initiatives to improve productivity, quality, and efficiency.
• Plan and oversee client-care operations and programs, including treatment-plan development and documentation or progress notes.
• Lead behavioral health staff through decision-making, work assignments, supervision, reviews, consultation, training, and support.
• Assist in resolving client grievances related to the Behavioral Health team.
• Provide clinical expertise to team members during crisis intervention.
• Ensure staff practice within the scope of their respective licenses or certifications.
• Provide clinical training opportunities for staff development.
• Monitor compliance with legal guidelines, internal policies, and quality standards, and ensure clinical documentation meets OMHAS standards.
• Assist with strategic planning and implementation of growth strategies for behavioral health services at the assigned location.
• Establish and maintain community relationships and represent Signature Health behavioral health services at the assigned site.
• Comply with agency policies and procedures, protect patient confidentiality and privacy under HIPAA, and complete required compliance training.
• Perform telehealth services when required by Signature Health.
• Complete productivity and documentation requirements and participate in assigned staff meetings and staff development programs.
• Maintain attendance and punctuality in accordance with Signature Health policies.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match
• HealthJoy, a no-cost online medical and mental health resource available from Day 1
• Robust earned paid time off (PTO) program
• Federal Loan Forgiveness Program for eligible roles
• Professional Development Support

What This Job Offers

• Job Type: Full-time
• Career Level: Manager