Supervisor, Behavioral Health Services

Signature Health•Painesville, OH

About The Position

The Supervisor, Behavioral Health Services reports to the Manager, Behavioral Health Services and provides oversight and clinical direction to a team of treatment providers, including counseling, case management, and peer support professionals. The role provides clinical and administrative leadership and supports safe, effective, high-quality treatment for patients. The supervisor works with onsite leadership to align services and support efficient program operations, while promoting professional development and continuous improvement across the team. The position is normally performed in an interior office or clinical environment. Hours of operation are generally standard, but flexibility to work evenings and extended hours may be required. Work includes sitting, standing, telephone and computer use, frequent bending, reaching, repetitive hand movements, walking, and squatting. Occasional unassisted lifting and carrying of items weighing up to 15 pounds is required; some lifting, pushing, and pulling occur regularly. The role may involve exposure to blood-borne pathogens. Employees must obtain an annual influenza vaccination, subject to review of medical or religious exemption requests, and must pass a pre-employment drug screen after a conditional offer.

Requirements

Master’s degree.
Valid, unencumbered Ohio LISW-S, LPCC-S, or IMFT-S license.
American Heart Association Basic Life Support (BLS) certification.
High proficiency with computer software, including health information management systems, billing software, insurance websites, and Microsoft Office.
Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
Compliance with the annual influenza vaccination policy; medical or religious exemption requests are subject to review and are not guaranteed approval.
Successful completion of a pre-employment drug screen after receiving a conditional job offer.

Responsibilities

Supervise and oversee the daily objectives of the Behavioral Health Services team.
Oversee service provision for a team of 12–15 staff members to support high-quality, effective treatment in a safe and healthy clinical environment.
Collaborate with onsite leadership to align services, provide consistent support, and promote efficient program operations.
Assess and monitor supervisees’ performance, workload, clinical competencies, and adherence to policies and procedures; support practices that improve efficiency and access to care.
Provide ongoing training, coaching, consultation, and support to supervisees.
Use technology and performance metrics to monitor employee and team performance.
Document staff progress in clinical supervision logs and performance reviews.
Provide clinical supervision to staff pursuing independent licensure or supervisory designation when permitted by licensing-board policies and practices.
Offer professional growth opportunities to supervisees and Behavioral Health teams.
Lead team meetings and process-improvement initiatives to improve productivity, workflows, and efficiency.
Promote teamwork, mutual goal achievement, individual contributions, responsibility, and staff participation in meetings and trainings.
Model safe and effective crisis management, respond to crises, follow agency emergency protocols, and educate staff on safety and crisis-intervention practices.
Adhere to incident-reporting, patient-rights, grievance, and mandated-reporting procedures.
Maintain high ethical standards and help recognize and resolve ethical dilemmas.
Ensure clinicians work within their scope of practice.
In consultation with the legal department, guide staff on activities involving the criminal justice or legal system.
Assist the Manager, Behavioral Health Services with program development.
Conduct quality peer reviews, utilization reviews, quality assurance, and level-of-care reviews.
Monitor and ensure compliance with CARF, OMHAS, and professional standards.
Maintain clear communication with referents and designated liaison persons.
Assist the Manager, Behavioral Health Services with interviewing candidates and onboarding new hires.
Perform other duties as assigned.