Manager Behavioral Health Operations

Advocate Health and Hospitals Corporation•Sheboygan, WI

19h•Hybrid

About The Position

The Manager Behavioral Health Operations oversees the efficient operation of Behavioral Health clinics, providing operational and technical direction and monitoring clinic performance. The role manages clinic functions such as scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services, and acts as a liaison to corporate departments that support those services. The manager partners with market departments and leaders to promote quality patient services and satisfaction, resolves patient concerns, and uses internal and external data to evaluate practice patterns and outcomes. The position supports providers in developing and managing clinical outcomes and promotes the sharing of evidence-based practices among direct reports. It develops and oversees operational processes, policies, and procedures; maintains effective working relationships with behavioral health providers; and manages provider relations, including practice management, orientation, follow-up support, and problem resolution. The manager oversees risk management and corrective action, contributes to community activities and business and market growth plans, and ensures compliance with regulatory, licensing, contractual, and other applicable requirements. The manager performs staff-related human resources responsibilities, including hiring, development, evaluations, compensation changes, employee concerns, corrective actions, and terminations. The role also develops and recommends operating and capital budgets and manages expenditures within approved objectives. It requires travel between clinic sites and operation of equipment necessary to perform the job.

Requirements

Bachelor's degree or equivalent knowledge in Health Care Administration or a related field.
Typically requires 5 years of experience in a health care facility or community-based service provider, including knowledge and experience in clinic management, clinic operational structure and systems, and clinic policies, procedures, and processes.
At least 1 year of supervisory experience managing staff and monitoring budgets and resources.
Demonstrated leadership skills, including project management, process improvement, problem solving, decision making, prioritization, delegation, team building, customer service, and conflict resolution.
Ability to leverage peers, team, and community resources to understand behavioral health service provision and navigate a complex behavioral health delivery system.
Excellent interpersonal, communication, and organizational skills.
Ability to interact successfully and positively with physicians, employees at all levels, and the public.
Intermediate computer skills, including experience using computer applications in a medical practice setting.
For Georgia candidates, current Georgia licensure in social work or counseling is required: LMSW, LCSW, LAPC, LPC, LAMFT, or LMFT.

Responsibilities

Oversee efficient Behavioral Health clinic operations, productivity, and operational and technical direction.
Monitor clinic operations, resolve problems, and revise processes as needed.
Oversee clinic functions including scheduling, registration, accounts receivable, health information, provider recruitment, imaging, laboratory, and clinical services.
Serve as a liaison to corporate departments that provide or support clinic services.
Partner with market departments and leaders to support quality patient services and patient satisfaction.
Resolve patient concerns, complaints, and problems.
Use internal and external data to evaluate practice patterns and outcomes.
Ensure providers participate in ongoing development and management of clinical outcomes.
Promote sharing of best practices and evidence-based outcomes among direct reports to support customer service, clinical quality, and financial performance.
Support the organization's mission, vision, values, and strategic initiatives.
Develop, implement, and oversee processes to achieve established policies, goals, and objectives.
Maintain effective communication and working relationships with therapists, psychologists, physicians, and advanced practice professionals.
Manage provider relations, including practice management, orientation, follow-up support, and problem resolution.
Oversee risk management issues and develop corrective action plans for reported incidents or other concerns.
Participate in community activities and in developing, implementing, and evaluating business and market growth plans.
Develop and administer policies and procedures supporting department and organizational initiatives.
Ensure compliance with regulatory, licensing, and contractual obligations.
Participate in staff education and plan, prepare, and monitor services and programs for compliance with applicable standards and requirements.
Perform human resources responsibilities for staff, including interviewing and selection, promotions, staff development, performance evaluations, compensation changes, employee concern resolution, corrective actions, terminations, and employee morale.
Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
Understand and adhere to the organization's Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.

Benefits

Paid time off programs
Medical, dental, vision, life, and short- and long-term disability benefits
Flexible Spending Accounts for eligible health care and dependent care expenses
Adoption assistance
Paid parental leave
Defined contribution retirement plans with employer match
Financial wellness programs
Educational Assistance Program
Programs supporting career development
Potential premium pay, incentive pay for select positions, and annual increases based on performance