Operations Manager - Behavioral Health
About The Position
The Operations Manager leads Behavioral Health teams to support optimal patient access, clinical quality, and financial outcomes. The role provides leadership to assigned colleagues and monitors engagement, recruitment, and retention practices and initiatives. The Manager is responsible for financial targets related to staff, physician, and advanced practice provider productivity, and ensures assigned areas are staffed according to volume. The position implements strategic priorities and completes assigned work with direction and guidance from leadership. This is a fully onsite position with travel to Fargo, Bismarck, Jamestown, and Wahpeton. The primary office location is Fargo, though a candidate may be based in Bismarck. The position is a day rotation.
Requirements
- Bachelor’s degree in business administration, healthcare leadership, or a clinical healthcare field; alternatively, an associate’s degree in nursing and ability to obtain a bachelor’s degree within three years of hire.
- Three years of healthcare experience, preferably in a clinical setting, or completion of the Essentia Health administrative fellowship program.
Nice To Haves
- Strong background in people leadership, with prior supervisory or management experience.
- Business-minded, with strong critical-thinking skills.
- Passion for behavioral health and making a healthy difference in people’s lives.
Responsibilities
- Manage fill rates and physician and advanced practice provider schedules and templates daily.
- Manage in-reach or outreach as relevant to assigned practices.
- Implement actions to improve employee engagement.
- Ensure standard work is implemented to achieve quality metrics.
- Provide coaching and feedback, and ensure development conversations are completed for all team members.
- Serve as an escalation point for patient access to care.
- Participate in PDSA cycles and other improvement activities.
- Provide input into long-range financial planning, program development, and capital planning.
- Lead Behavioral Health teams to support patient access, clinical quality, and financial outcomes.
- Monitor engagement, recruitment, and retention practices and initiatives.
- Achieve financial targets related to staff, physician, and advanced practice provider productivity, and ensure staffing aligns with volumes.
- Implement strategic priorities and assigned work with leadership direction and guidance.
Benefits
- Medical, dental, vision, life, and disability insurance, along with supplemental insurance options.
- 401(k) plan with employer contributions.
- Professional development through training, tuition reimbursement, and educational programs.
- Flexible scheduling.
- Generous time off.
- Wellness resources focused on physical, mental, and emotional health.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
