Launch Operations Manager

Genentech • Los Angeles, CA

3d • $142,200 - $264,200

About The Position

The Launch Operations Manager creates the operating discipline that enables Commercial Excellence (CE) to prepare for and execute launches with clarity, consistency, and speed. The role owns integrated launch planning, readiness assessment, milestone management, risk escalation, and post-launch review across CE. The manager partners with launch teams, CE leaders, Regions, field partners, and enterprise functions so that launch commitments are visible, dependencies are managed, decisions are made at the right time, and teams are prepared to execute shared priorities.

The role leads launch planning from early readiness through launch and post-launch stabilization; establishes plans, governance, reviews, measures, and escalation pathways; and coordinates cross-functional partners and workstreams. It also provides visibility into launch progress and execution quality, captures lessons to improve future launches, and leads and develops Enterprise Operations Leads assigned to launch work. The position may be based in SSF or remotely. Relocation benefits are not available. The expected annual salary range based on the primary SSF, California location is $142,200–$264,200 USD. Actual pay depends on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. The position qualifies for company benefits referenced in the posting.

Requirements

• Bachelor's degree required.
• 8–10 years of pharmaceutical, biotechnology, consulting, commercial, launch, program management, and/or operations experience; leading, coaching, or mentoring others is strongly preferred.
• Demonstrated experience leading complex cross-functional launches or large programs.
• Experience building integrated plans, governance, readiness assessments, and risk management processes.
• Strong project/program management and stakeholder leadership capabilities.
• Demonstrated ability to influence senior leaders and operate in a matrixed environment.
• Strong communication, executive presentation, analytical, and problem-solving skills.
• Ability and willingness to travel as required for internal and external business meetings.

Nice To Haves

• Graduate-level degree, such as an MBA or advanced life sciences degree.
• Prior commercial launch, field operations, or launch excellence experience.
• Experience with large-scale field organizations and enterprise readiness planning.
• Experience leading, coaching, or mentoring others is strongly preferred.

Responsibilities

• Lead integrated CE launch planning from early readiness through launch and post-launch stabilization.
• Establish launch workplans with owners, milestones, dependencies, measures, and decision points.
• Maintain an integrated launch calendar and readiness view across CE priorities.
• Translate enterprise launch strategy into operational implications and commitments for CE teams.
• Connect launch planning across field, portfolio, RBO, learning, data, and other enabling workstreams.
• Establish and manage launch governance, readiness reviews, decision cadence, and escalation pathways.
• Identify risks, dependencies, gaps, and capacity constraints that could affect launch readiness.
• Drive resolution of cross-functional issues and escalate decisions requiring senior leadership attention.
• Document and make launch status, risks, and decisions transparent to relevant stakeholders.
• Apply common readiness standards while tailoring execution to each launch.
• Coordinate across CE, Regions, field partners, RBO teams, CPO, DDA, L&SD, Field Medical, GPAA, and other launch partners as needed.
• Clarify roles, handoffs, dependencies, and shared commitments across workstreams.
• Connect launch teams with enterprise capabilities and operational support required for execution.
• Ensure field perspectives and execution realities are reflected in launch planning and readiness decisions.
• Create an integrated operational view of CE launch work to reduce duplication and fragmented planning.
• Establish launch measures and operating reviews that provide visibility into progress and execution quality.
• Lead post-launch reviews, capture lessons, identify gaps, and improve future launch readiness.
• Synthesize launch performance signals, field insights, and operational feedback into actionable recommendations.
• Track follow-through on post-launch actions and improvement commitments.
• Build reusable launch playbooks, templates, and standards based on execution lessons.
• Lead, coach, and develop Enterprise Operations Leads assigned to launch work.
• Set expectations for launch planning, governance, communication, and escalation quality.
• Allocate team capacity across launches according to business priority, timing, and complexity.
• Create development opportunities for enterprise operators and launch leaders.
• Contribute to Enterprise Operations standards, talent practices, and continuous improvement.
• Travel as required for internal and external business meetings.

Benefits

• A discretionary annual bonus may be available based on individual and Company performance.
• The position qualifies for the benefits detailed at the link referenced in the job posting; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager