Manager, Launch and Growth Operations

Thumbtack • San Francisco, CA

3d • $126,700 - $192,500

About The Position

Thumbtack is hiring a manager to lead strategic programs that grow and scale its partnerships business. The role is described as a high-impact, player-coach position that brings together strategy, program leadership, and operations. The manager will lead a globally distributed team of three to four people across the U.S. and the Philippines and work cross-functionally to turn promising opportunities into durable business capabilities. Initial priorities include scaling Call Center and advancing the Partner Operations foundation; the portfolio will evolve with business needs.

The manager will bring structure to ambiguous opportunities, set direction, lead complex execution, and align teams to take programs from concept through launch and scale. The role reports to the Senior Manager of Partnership Operations. The job description also provides location-dependent expected total cash compensation ranges for candidates in specified U.S. metros, states, and other U.S. locations.

Requirements

• At least 5 years of experience in strategy and operations, business operations, program management, general management, management consulting, or a related field.
• At least 2 years of people-management experience, including setting direction, developing talent, and leading a team of operators.
• Experience translating ambiguous business opportunities into clear strategies, operating plans, and measurable results.
• A track record of leading complex initiatives from concept through execution, taking accountability when results fall short.
• Strong business judgment and analytical rigor, including assessing performance and economics, evaluating tradeoffs, and determining where to invest.
• Clear, influential communication skills, including creating a compelling vision, distilling complexity, aligning diverse stakeholders, and influencing without authority.
• An owner mentality, strong learning agility, a bias for action, and a low-ego approach to leadership and collaboration.

Responsibilities

• Lead and own a portfolio of high-impact strategic initiatives that accelerate the growth and scalability of Thumbtack’s partnerships business.
• Take emerging opportunities from concept through launch and scale, establishing the processes, systems, and cross-functional model needed for reliable execution.
• Define success measures, monitor performance, identify limiting factors, and recommend ways to improve growth, efficiency, operational performance, and program economics.
• Coordinate complex programs across Product, Engineering, Data Science, Marketing, Commercial Operations, Commercial Strategy, Legal, and external partners.
• Use data, customer and partner insights, and structured problem-solving to evaluate opportunities, make tradeoffs, and influence investment decisions.
• Improve the tools, systems, processes, and operating models that enable partnerships to launch and scale reliably.
• Set vision and priorities for, and manage and develop, a globally distributed team across the U.S. and the Philippines.
• Initially scale Call Center and advance the Partner Operations foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed