Manager, Launch and Growth Operations

Thumbtack

1d

About The Position

The Manager, Launch and Growth Operations leads a portfolio of strategic programs to grow and scale Thumbtack’s partnerships business. Reporting to the Senior Manager of Partnership Operations, this player-coach manages a globally distributed team across the U.S. and the Philippines and works across the organization to turn promising opportunities into durable business capabilities. The role combines strategy, program leadership, and operations, and may involve building growth programs, developing go-to-market strategies, improving business performance and economics, strengthening partner-facing capabilities, and evolving the systems and processes supporting partnerships. Initial priorities include launching new partnerships, scaling Call Center, and advancing the Partner Operations foundation; the portfolio may change with business needs. The role calls for bringing structure to ambiguous opportunities, leading complex execution, aligning cross-functional teams, and delivering measurable outcomes.

Requirements

• 5+ years of experience in strategy and operations, business operations, program management, general management, management consulting, or a related field.
• 2+ years of people-management experience, including setting direction, developing talent, and leading a team of operators.
• Experience translating ambiguous business opportunities into clear strategies, operating plans, and measurable results.
• Track record of leading complex initiatives from concept through execution, taking accountability when results fall short.
• Strong business judgment and analytical rigor, including assessing performance and economics, evaluating tradeoffs, and determining where to invest.
• Clear, influential communication skills, including creating a compelling vision, distilling complexity, aligning stakeholders, and influencing without authority.
• Owner mentality, learning agility, bias for action, and a low-ego approach to leadership and collaboration.

Responsibilities

• Lead and own high-impact strategic programs that accelerate the growth and scalability of Thumbtack’s partnerships business.
• Take emerging opportunities from concept through launch and scale, establishing the operating processes, systems, and cross-functional model needed for reliable execution.
• Define success measures, monitor performance, identify limiting factors, and recommend improvements to growth, efficiency, operational performance, and program economics.
• Lead complex programs end to end, coordinating Product, Engineering, Data Science, Marketing, Commercial Operations, Commercial Strategy, Legal, and external partners.
• Use data, customer and partner insights, and structured problem-solving to evaluate opportunities, make tradeoffs, and influence investment decisions.
• Improve the tools, systems, processes, and operating models that enable partnerships to launch and scale reliably.
• Set direction and priorities for, and manage and develop, a globally distributed team across the U.S. and the Philippines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed