Manager, Launch and Growth Operations

Thumbtack • San Francisco, CA

1d

About The Position

Thumbtack is hiring a Manager, Launch and Growth Operations to lead a portfolio of strategic programs that grow and scale its partnerships business. The position reports to the Senior Manager of Partnership Operations and manages a globally distributed team across the U.S. and the Philippines. The role works across the organization to turn promising opportunities into durable business capabilities, combining strategy, program leadership, and operations.

The work may include building and scaling growth programs, developing go-to-market strategies, improving business performance and economics, strengthening partner-facing capabilities, and evolving the systems and processes that support partnerships. Initial priorities include launching new partnerships, scaling Call Center, and advancing the Partner Operations foundation; the portfolio will evolve with business needs. This is a high-impact player-coach role requiring the ability to set direction, lead complex execution, bring structure to ambiguity, and deliver measurable outcomes from concept through launch and scale.

The Commercial Strategy team leads strategic initiatives and experiments in partnership with other teams. Its Partner Operations sub-team builds scalable systems, processes, and infrastructure for the partnerships business, runs day-to-day operations, leads strategic initiatives and early-stage pilots, coordinates cross-functional workflows and ownership, and transitions pilots into scalable operations.

Expected total cash compensation depends on location: $148,800–$192,500 in San Francisco/Bay Area, San Jose, New York City, or Seattle metros; $134,300–$173,800 in Austin or Washington, DC metros, or California, Massachusetts, New Jersey, or Washington states; and $126,700–$163,900 in other U.S. locations. Actual offers vary based on job level, qualifications, skills, competencies, and proficiency.

Requirements

• 5+ years of experience in strategy and operations, business operations, program management, general management, management consulting, or a related field.
• 2+ years of people-management experience, including setting direction, developing talent, and leading a team of operators.
• Experience translating ambiguous business opportunities into clear strategies, operating plans, and measurable results.
• Track record of leading complex initiatives from concept through execution, taking accountability when results fall short.
• Strong business judgment and analytical rigor, including assessing performance and economics, evaluating tradeoffs, and determining where to invest.
• Clear, influential communication skills, including creating a compelling vision, distilling complexity, aligning diverse stakeholders, and influencing without authority.
• Owner mentality, strong learning agility, bias for action, and a low-ego approach to leadership and collaboration.

Responsibilities

• Lead and own high-impact strategic programs that accelerate the growth and scalability of Thumbtack’s partnerships business.
• Take emerging opportunities from concept through launch and scale, establishing the operating processes, systems, and cross-functional model needed for reliable execution.
• Define success measures, monitor performance, identify limiting factors, and recommend improvements to growth, efficiency, operational performance, and program economics.
• Lead complex programs end to end, serving as the central hub across Product, Engineering, Data Science, Marketing, Commercial Operations, Commercial Strategy, Legal, and external partners.
• Use data, customer and partner insights, and structured problem-solving to evaluate opportunities, make tradeoffs, and influence investment decisions.
• Improve the tools, systems, processes, and operating models that enable partnerships to launch and scale reliably.
• Set direction and priorities while managing and developing a globally distributed team across the U.S. and the Philippines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed