Strategy & Operations - Launch

Via•San Francisco, CA

2d•$120,000 - $160,000

About The Position

Via is seeking a Strategy & Operations Principal - Launch to lead the operational strategy and execution of new, complex transportation services across markets. The role owns each launch as a transit network transformation, including technology and operational transitions, service performance, partner relationships, and leadership of a frontline team of 30 or more. Launches involve establishing operational systems from the ground up in high-visibility markets, with decisions that can shape how each market operates long term. The position offers exposure to strategy, operations, and product/technology and requires willingness to travel up to 50% of the time. The role includes launching services and managing performance against key measures such as on-time performance, rider satisfaction, safety, and cost efficiency. It also leads and develops field operators, drivers, and frontline leaders; manages transit agency and community relationships; improves vehicle operations, maintenance protocols, and service delivery; identifies cost and efficiency improvements; and influences the product roadmap for Via's newest product lines.

Requirements

At least 5 years of experience in operations, consulting, strategy, technology, or a field involving meaningful client accountability.
Demonstrated ability to lead large projects and develop teams.
Ownership mentality, including planning ahead, managing risks, designing preventive processes, and taking responsibility for diagnosing and fixing problems.
Leadership experience and the ability to motivate and inspire people, from drivers to transit agency executives.
Ability to manage multiple tasks, delegate, prioritize, and take responsibility.
Attention to detail and sound operational judgment, with comfort working both in spreadsheets and in the field.
Ability to manage complex, high-stakes stakeholder and partner relationships.
Alignment with the mission of serving communities through public agencies, including communities that may have limited alternatives.
Flexibility and adaptability in rapidly changing situations.
Willingness to travel up to 50% of the time.

Responsibilities

Own and manage launches of new Via services, including technology implementation and operational setup.
Define and manage KPIs for on-time performance, rider satisfaction, safety, and cost efficiency.
Use weekly and monthly performance data to inform decisions.
Lead a team of 30 or more field operators and drivers during the launch transition, including hiring, coaching, performance management, and culture setting.
Build an accountable, supportive, and proud operating team.
Hire, develop, and train frontline leaders who will run long-term operations.
Own Via's relationship with transit agency partners, including public entities with boards, elected officials, and community accountability.
Represent Via to community stakeholders, local officials, and riders.
Drive continuous improvement in vehicle operations, maintenance protocols, and service delivery.
Identify and execute cost and efficiency improvements that strengthen margins without compromising service.
Influence the product roadmap for Via's newest product lines.