Operations Manager Jobs

About The Position

Requirements

• At least 10 years of experience managing people, with a demonstrated record of leading an operations team where corporate compliance is a priority.
• Bachelor’s degree required.
• Advanced interpersonal skills to engage with peers, customers, and senior management.
• Ability to manage an operations team with minimal supervision, including assessing, recommending, and implementing best-in-class processes.
• Skills in training and team building.
• Experience using metrics to run a team, including establishing and managing KPIs and forecasting workload and capacity.
• Applicants must be authorized to work in the United States on a full-time basis without employer support or sponsorship now or in the future.

Nice To Haves

• Experience in a fast-paced, high-transaction-volume environment.
• Experience managing offshore teams.
• Lean Six Sigma Foundational Concepts experience.
• Direct experience with FCRA, GLBA, or DPPA; strong audit, risk, compliance, or controls experience may provide a transferable foundation.

Responsibilities

• Lead end-to-end credentialing, re-credentialing, onboarding, product enablement, data stewardship, and account-maintenance functions for core credit customers.
• Direct a global organization of approximately 40–50 associates through roughly seven direct reports; coach leaders, strengthen team capability, and address succession or backfill needs.
• Identify barriers to customer onboarding and coordinate their resolution across teams while balancing speed-to-revenue with regulatory and operational-control requirements.
• Review productivity, performance, service, and operational reporting regularly; use results to ensure teams meet expectations and identify improvement opportunities.
• Own the design and effectiveness of onboarding processes and controls, including accurate product setup, clear responsibilities, control monitoring, and resolution of material gaps or leakage.
• Partner with Sales, Compliance, Legal, Support, Operations, and technology teams to manage business-as-usual delivery, resolve onboarding issues, and improve the customer journey.
• Lead business-process improvements by documenting and refining workflows and evaluating systems, tools, and technology for efficiency, accuracy, scalability, and operational execution.
• Communicate process and policy changes to Sales leaders and educate sellers on requirements and actions for successfully onboarding customers.
• Navigate requirements related to customer eligibility, permitted use, and product access in a highly regulated data environment.
• Represent the organization with senior leaders, prospective customers, and existing customers, communicating complex operational and regulatory requirements clearly.
• Safeguard business operations, confidential and proprietary information, and the company’s reputation; exercise sound judgment, communicate respectfully, and adhere to company policies.

Benefits

• Day-one eligibility for medical, dental, and vision coverage, with supplemental plan options and select dependent coverage.
• HSA and FSA accounts.
• Company-paid basic life and AD&D insurance; optional voluntary life and AD&D coverage.
• Short- and long-term disability insurance.
• Optional legal plan, pet insurance, and travel accident coverage.
• Adoption assistance and fertility planning coverage.
• Caregiver support, Dependent Care FSA with possibility of an employer match, and complimentary Care@Work membership.
• Up to 12 weeks of paid parental leave with eligibility for a gradual return.
• 401(k) with employer match and Employee Stock Purchase Plan (ESPP).
• Financial wellness resources and career coaching.
• Optional long-term care insurance.
• Tuition reimbursement.
• Flexible time off for exempt employees or paid time off for nonexempt employees.
• Up to 12 paid holidays per year.
• Commuter benefits and employee discounts.
• Charitable gift matching and paid volunteer time off, plus corporate volunteer events.
• 24/7 access to professional therapy, coaching, emotional well-being programs, guided meditation, and resources supporting physical, mental, social, and financial wellness.
• Regular, full-time non-sales positions may be eligible for an annual bonus plan; certain positions may also be eligible for long-term incentives and other payments.