Assistant Operations Manager

Sportyard • Charleston, SC

12d • Onsite

About The Position

Sportyard is hiring a hands-on Assistant Operations Manager to help lead daily operations at its 15,000-square-foot James Island indoor sports and entertainment facility. The facility offers sports and activities, open play, birthday parties, camps, classes, leagues, and private events. The role includes overseeing employees and customer interactions, managing facility operations, and stepping into different roles as needed, including front desk, games, events, setup, and cleanup. The position offers the opportunity to develop leadership skills and potentially advance to Location Manager as Sportyard expands; advancement depends on performance, demonstrated leadership, and business needs.

Requirements

• At least 18 years old.
• Available to work afternoons, evenings, and weekends.
• Comfortable working with kids, families, and adults.
• Strong communication and customer service skills.
• Reliable, organized, and able to take initiative.
• Comfortable being physically active throughout a shift.
• Willing to handle duties ranging from managing employees to cleaning and facility maintenance.

Nice To Haves

• Previous leadership or supervisory experience.
• Experience in sports, recreation, hospitality, retail, entertainment, or customer service.
• Background in coaching, athletics, or working with kids.
• Experience opening or closing a business independently.

Responsibilities

• Serve as Manager on Duty, overseeing the facility and staff during assigned shifts.
• Help manage front desk and Zone Facilitator teams and ensure employees are engaged, productive, and following company procedures.
• Independently handle customer questions, issues, and operational challenges.
• Oversee opening, closing, cleaning, and facility maintenance checklists.
• Welcome guests, manage check-ins, and process registrations.
• Assist customers with memberships, events, camps, and classes.
• Help ensure kids and families have a safe, fun, and memorable experience.
• Help manage birthday parties, private events, and group activities.
• Lead and participate in sports games and challenges, engaging with kids and adults throughout the facility.
• Step into roles as needed, including front desk, games, setup, and cleanup.
• Help maintain sports equipment and game areas.
• Assist with training and developing employees and provide guidance and accountability during shifts.
• Identify opportunities to improve operations and customer experience.
• Work directly with the Operations Manager to learn how to run a Sportyard location.

Benefits

• $24–$28 per hour, based on experience and performance.
• Approximately 30–40 hours per week.
• Clear growth paths into Location Leadership.
• Unlimited Sportyard membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed