DC Ops Manager

Ulta Beauty, Inc. • Greer, SC

2d

About The Position

The DC Operations Manager at Ulta Beauty leads cross-functional teams of non-exempt associates to improve processes, achieve financial and operational excellence, and support retail, operational, service-related, and e-commerce functions. The role has primary responsibility for managing and implementing operational upgrades while maximizing people, process, and performance to achieve service excellence. Success requires cross-functional partnership and the ability to influence all levels of the organization.

The manager champions Ulta Beauty’s mission, vision, and values; drives accountability for objectives aligned with company growth and profit strategies; identifies business needs and performance opportunities; and delivers solutions within time, cost, and scope constraints. The role assesses the impact of process changes, collaborates on initiatives, communicates impacts across the enterprise, and facilitates change management.

The position also improves operational workflows and asset and people utilization, participates in training and testing for new systems and processes, and leads practices that promote associate engagement and enablement. In partnership with leadership, the manager supports culture action plans, talent development, staffing needs, and building-wide performance management activities.

This is a full-time role requiring a flexible schedule, rotational 24/7 on-call support, and travel that may include overnight stays. The position involves extended periods of standing or sitting and exposure to distribution center conditions such as noise, variable temperatures, dust, and strong cosmetic or fragrance scents. Store visits are required to understand the store experience and collaborate with field partners.

Requirements

• Strong leadership and team-building skills.
• Demonstrated knowledge of distribution and e-commerce operations in a retail environment.
• Ability to lead cross-functional teams with diverse goals and responsibilities.
• Demonstrated skill in driving initiatives related to teams, projects, and quality.
• Excellent analytical and organizational skills, including troubleshooting, prioritizing, and multitasking.
• Ability to quickly learn business processes outside one’s area of expertise.
• Adaptability and innovation in applying process-improvement initiatives.
• Strong computer skills, specifically MS Office and WMS applications.
• Ability to work a flexible full-time schedule, including days, evenings, weekends, and holidays.
• Ability to stand or sit for long periods and accept exposure to distribution center conditions, including loud noises, variable temperatures, dust, and strong cosmetic or fragrance scents.
• Ability to travel, including overnight stays.

Nice To Haves

• A bachelor’s degree is preferred but not required.

Responsibilities

• Champion and model Ulta Beauty’s mission, vision, and values.
• Influence accountability for planning, executing, and achieving objectives aligned with company growth and profit strategy.
• Identify patterns and anticipate business needs that drive performance.
• Deliver efficient and effective solutions within time, cost, and scope constraints.
• Identify strategic trade-offs between store labor, inventory availability, and upstream expenses.
• Measure process changes and accurately quantify their impact.
• Collaborate cross-functionally to launch initiatives and track and analyze performance.
• Raise awareness throughout the enterprise of process-change impacts.
• Facilitate proactive change management for organizational levels affected by project rollouts.
• Influence key stakeholders to achieve results autonomously.
• Determine efficient operational sequences and workflows, and recommend ways to maximize asset and people utilization.
• Recommend methods to improve associate efficiency and reduce wasted time and effort, including changes to job duties, workflow, and job setup.
• Participate in training and testing for new systems and processes as part of implementation plans.
• Lead and execute best practices that promote associate engagement and enablement.
• Partner with leadership to develop culture action plans aligned with people strategies and business initiatives.
• Identify opportunities to build talent capabilities and provide training and development at all levels.
• Plan and drive operational non-exempt staffing needs.
• Lead building-wide performance management plans with the leadership team.
• Participate in talent calibration, culture survey action planning, goal setting and rollout, performance review consultation, and individual development plan creation and execution.
• Provide rotational 24/7 on-call support for the operation.
• Travel, including overnight stays, and visit stores to understand the store experience and collaborate with field partners.

Benefits

• Paid time off for eligible full-time positions.
• Health, dental, vision, life, and disability benefits for eligible full-time positions.
• Opportunity for eligible associates to earn additional compensation under the company’s bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed