DC Ops Technician III - FedRAMP Clearance

Rackspace Technology • Richardson, TX

11d • Onsite

About The Position

The Data Center Operations Technician is responsible for IT infrastructure, including customer configurations, in the data center environment. The role helps ensure customer server environments remain secure and operational and maintain 99.999% uptime. This is an onsite position in Richardson, Texas, with a Monday–Friday schedule of either four 10-hour shifts or five 8-hour shifts, starting at 9 or 10 AM CST.

Requirements

• Must be a U.S. citizen and obtain FedRAMP certification.
• High school diploma or equivalent.
• Two years of experience working in a data center environment.
• Ability to build, repair, or upgrade hardware components.
• Strong understanding of storage RAID configurations and requirements.
• Must work onsite in Richardson, Texas.
• Ability to lift 50 pounds overhead.

Responsibilities

• Monitor and prioritize an internal ticketing system to provide customer support.
• Provide basic operating system and storage troubleshooting, storage upgrades, hardware troubleshooting, and RAID configuration changes.
• Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, or VMware ESX Server.
• Perform basic operating system administration, including setting up OS network IPs, fresh OS installations using PXE, firmware updates, and basic OS troubleshooting.
• Install or remove fiber or copper cabling and perform Layer 1 testing and connectivity troubleshooting for deployed cabling.
• Install network device hardware, including switches, firewalls, load balancers, and security appliances.
• Install hardware on storage devices, including DAS and NAS arrays.
• Complete customer maintenance requests involving hardware modifications, operating system installations, device mounting in cabinets, and required cabling.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED