DC Operations Manager

Bob's Discount Furniture • Solon, OH

1d • $85,000 - $100,000

About The Position

The DC Operations Manager oversees multiple functional areas within a distribution center and leads salaried Area Managers and their hourly teams in alignment with Bob’s core values. The role applies operational expertise in strategy, safety, quality, and performance to achieve departmental outcomes and foster a culture of growth and development. The manager works with peer Operations Managers, support functions, and senior leadership to shape departmental strategy, develop leadership talent, and sustain operational performance that protects customer commitments.

The position owns department performance across throughput, quality, safety, and cost; develops department plans and leadership capability; monitors performance indicators; and drives operational targets and continuous improvement. Duties may be modified or expanded according to business needs. The role requires at least five years of warehouse experience, including at least two years of management experience. A bachelor’s degree in supply chain, logistics, or a related field is preferred. The stated annual salary ranges are $80,000–$95,000 based on experience, plus bonus potential, and an expected base pay range of $85,000–$100,000, excluding potential commissions, incentives, and bonuses.

Requirements

• At least 5 years of experience in a warehouse environment, including at least 2 years of management experience.
• Experience with process improvement initiatives and ownership of performance metrics.
• Exceptional understanding of supply chain and distribution center operations.
• Experience using a warehouse management system (WMS); SAP is preferred.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to communicate proactively and effectively, comprehend and communicate detailed instructions, and read and write as required by the position.
• Must be at least 18 years old.
• Ability to meet the physical demands of the role, including continuously standing and walking, moving throughout the distribution center, and handling items weighing up to 50 lbs without assistance; moving objects up to 250 lbs with or without reasonable accommodations.

Nice To Haves

• Bachelor’s degree in supply chain, logistics, or a related field.
• Bilingual English/Spanish skills.
• Prior experience in a high-volume retail or furniture distribution environment.
• Experience supporting peak-season operations with fluctuating volume and staffing.

Responsibilities

• Support, mentor, and motivate salaried leaders and the broader workforce.
• Lead department-wide safety, quality, and productivity efforts to support customer satisfaction.
• Evaluate performance, complete employee reviews, and build leadership bench strength.
• Collaborate with peer leaders, support functions, and senior leadership to develop plans and address barriers to business objectives.
• Define roles, priorities, and success criteria for salaried leaders and their teams.
• Monitor and optimize department efficiency using key performance indicators.
• Hire, manage performance, coach, and promote salaried leaders and their teams; drive engagement through visibility, communication, and recognition.
• Develop and coach Area Managers, establish department structure and reporting lines, and build future Operations leaders.
• Hold salaried leaders accountable for results, using data-driven feedback tied to productivity, quality, and safety metrics.
• Delegate work through leadership layers, empower Area Managers, and escalate appropriately.
• Develop and communicate department plans, navigate shifting priorities, and deliver daily, weekly, monthly, and quarterly operational targets.
• Balance operational trade-offs among time, quality, resources, and cost, while considering short- and long-term business impact.
• Analyze cross-area issues and data trends to identify systemic inefficiencies and improvement opportunities.
• Communicate success criteria clearly to frontline associates, salaried leaders, and senior leadership.
• Manage and resolve conflicts constructively and partner with Human Resources on employee relations, coaching, and performance management.
• Maintain a visible presence on the floor and foster accountability, teamwork, morale, and continuous improvement.
• Manage labor costs, productivity, budget adherence, financial targets, and department KPIs including UPH, cost per unit, on-time shipping, and fill rate.
• Protect customer commitments by driving quality and accuracy, minimizing product damage, responding to service failures, and implementing corrective actions.
• Lead or sponsor process improvement initiatives, including Lean, Kaizen, and/or Six Sigma.
• Develop and implement department strategic plans aligned with site and network objectives, including labor planning, capacity planning, and peak readiness.

Benefits

• Competitive medical, dental, and vision insurance.
• Paid time off including vacation, personal days, sick leave, holidays, and birthday time off.
• 401(k) Profit Sharing Plan with a company match.
• Pet insurance and employer-paid life insurance options.
• Tuition reimbursement, on-demand learning, and career progression pathways.
• Employee discount starting on Day 1 and exclusive partner discounts.
• Bonus potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed