Operations Manager

KnitWell Group•Hilton Head, SC

11d•Onsite

About The Position

Talbots is hiring an Operations Manager to support store operations and customer service at its Hilton Head Island, South Carolina location. The role partners with the Manager to lead the team across operational responsibilities, selling priorities, and brand standards. The Operations Manager helps deliver exceptional customer experiences, achieve sales and service metrics, execute visual and promotional work, and ensure compliance with company policies and applicable employment laws. The position requires open availability for 40 hours per week and a flexible schedule that may include opening and closing shifts, weekends, and holidays.

Requirements

At least two years of specialty retail experience, with emphasis on store operations and/or visual merchandising.
Professionalism, strong work ethic, integrity, and respect for others.
Customer-centric approach and understanding of how exceptional service contributes to store sales.
Ability to educate, coach, and mentor associates based on their individual strengths.
Organization, strategic thinking, independent decision-making, and ability to work in a fast-paced, changing environment.
Clear communication of business-related information and brand initiatives.
Ability to work cooperatively in a diverse work environment.
Technological aptitude to use, coach, and train others on computer, POS, iPad, and handheld systems.
Comfort with climbing ladders, moving regularly, and standing for extended periods.
Ability to bend, reach, stretch for products, and lift, carry, and move at least 40 pounds.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
Open availability for 40 hours per week.

Responsibilities

Create and foster a culture of hospitality through exceptional customer experiences and enduring internal and external relationships.
Provide meaningful customer service that promotes products and builds brand relationships.
Achieve sales and service metrics, including clienteling and outreach, appointment setting, and Talbots Classic Awards.
Partner with the Manager to lead the team and take ownership of store operations.
Plan, execute, and lead floor sets, window displays, interior marketing, recalls, and markdowns.
Educate, train, and reinforce brand standards, company policies, and procedures.
Balance operational and selling priorities through appropriate planning, scheduling, and task prioritization.
Maintain knowledge of the business, competitive landscape, fashion trends, and key business drivers to identify opportunities, maximize sales, and achieve financial goals.
Ensure compliance with company policies and procedures and local, state, and federal employment laws.
Develop and maintain positive working relationships that support a productive work environment.