Mgr Facilities Operations

Connection • Merrimack, NH

11d • $86,000 - $110,575

About The Position

Under the general supervision of the Senior Director, Facilities, the Manager of Facilities Operations plans and completes work accurately, efficiently, cost-effectively, and with a strong focus on customer satisfaction. The role coordinates daily assignments for Facilities Technicians and Corporate Cleaners, along with weekly, seasonal, and project-based work. It ensures work requests are completed professionally and on time through the ServiceNow facilities request workflow; coordinates projects; provides backup coverage for direct reports; supports ongoing training and job-skill development; and provides hands-on support across responsibilities.

The Manager oversees fleet maintenance and related records, performs routine manual labor for interior and exterior building repairs, preventive maintenance, and building modifications, and assists with coordinating a recurring shuttle between New Hampshire offices and providing shuttle coverage as needed. The role oversees most facilities-related contract and subcontract services, manages document-retention programs for storage and destruction, and supports, coordinates, or manages assigned projects. It requires familiarity with HVAC infrastructure and operations to manage the energy management system, and responsibility for emergency backup systems and emergency-management procedures and training. The Manager also needs general familiarity with commercial furniture build-outs, space planning, building-code compliance, and commercial mechanical, electrical, and plumbing systems to support daily operations and building improvements.

The position plans and maintains work requests for assigned Connection sites in New Hampshire and may coordinate support for other sites. It supervises and develops Facilities Technicians and housekeeping staff, monitors service quality, manages supplies and records, and performs or coordinates maintenance, cleaning, event support, and other facilities services. The role is on-call during non-business hours.

Requirements

• Intermediate computer skills, including managing a Microsoft Outlook inbox, sending and receiving email, and using a time-management system.
• Working knowledge of Microsoft Office Suite and ability to create documents and spreadsheets.
• Strong working knowledge of modular office furniture and interior building trades, including electrical, plumbing, and mechanical work.
• Intermediate knowledge of commercial painting and surface-preparation procedures.
• Ability to perform manual tasks requiring moderate physical strength and stamina.
• Strong working knowledge of Steelcase furniture and carpentry.
• Working knowledge of HVAC and HVAC controls.
• Good listening skills and ability to receive information.
• Advanced working knowledge of commercial office cleaning and knowledge of cleaning methods, materials, and equipment.
• Ability to maintain direct reports' current training standards, including bloodborne-pathogen handling, cleaning-chemical use, and general safety training.
• Advanced knowledge of maintaining and updating Safety Data Sheets for all sites and locations.
• Attention to detail and ability to complete forms and maintain inventories and follow detailed oral and written directions.
• Strong communication skills and ability to communicate instructions effectively to team members.
• Self-motivated, positive, dependable, and able to work independently and as part of a team while maintaining a consistent work schedule.
• Ability to manage competing priorities in high-pressure environments through organization, clear communication, and a proactive approach.
• Discretion and ability to maintain confidentiality.
• Strong organizational, multitasking, interpersonal, and relationship-building skills.
• Trustworthiness and ability to perform all job requirements unsupervised; strong recall of policies and procedures.
• Understanding of business needs and respect for other departments and employees.
• Ability to mentor, guide, and develop team members.
• Availability to be on-call during non-business hours.

Nice To Haves

• Previous commercial facilities experience in an office environment.
• Eight years of experience in facilities-related work, with four to five years of supervisory experience.
• Technical training related to construction or maintenance.
• OSHA and ANSI/ASHRAE compliance knowledge.

Responsibilities

• Contribute to facilities and maintenance success through ownership of responsibilities, sharing job knowledge, customer service, teamwork, and practical work standards.
• Monitor Facilities Technicians in a hands-on working capacity and coordinate completion of daily, weekly, monthly, and annual maintenance tasks, including HVAC filter replacement, emergency-system checks, and safety checks.
• Handle technical services and general building management; manage equipment maintenance, emergency backup systems, and emergency response procedures and training.
• Manage office, cubicle, and meeting-space modifications, including commercial furniture assembly and disassembly and power requirements and balancing; maintain awareness of workplace ergonomics.
• Manage contractor and vendor relationships and ensure services and products meet expectations.
• Plan, schedule, and maintain work requests for assigned New Hampshire sites; adjust work schedules and staffing as needed and coordinate support for other sites when required.
• Train and monitor Facilities Technicians in commercial furniture, climate control, emergency power, fire suppression, and related electrical devices.
• Guide Facilities team members and subcontractors on special projects, serve in intermittent lead roles when needed, evaluate repair and maintenance needs, and work independently on special projects.
• Manage document-storage programs and non-company functions and properties as assigned.
• Perform light electrical, plumbing, mechanical, HVAC, carpentry, wall, painting, and sheetrock repairs, including work safely performed from a ladder.
• Perform interior and exterior building maintenance, preventive and scheduled or unscheduled maintenance, general upkeep, building repairs, and building modifications.
• Complete bathroom maintenance and modifications and general plumbing duties.
• Respond to routine service requests; deliver consumable goods; shred paper; collect and dispose of recycling; and move furniture and furnishings.
• Monitor Corporate Cleaners' daily custodial work and complete cleaning tasks as needed, including mopping, sweeping, vacuuming, dusting, polishing, and cleaning glass and windows.
• Inspect executive offices, board rooms, lobbies, common areas, bathrooms, and kitchens for cleanliness, supplies, and order.
• Guide housekeeping staff, manage housekeeping inventory, keep areas free of rubbish and misplaced items, coordinate equipment repairs or replacement, maintain cleaning-operations manuals, and manage office and janitorial supplies.
• Monitor cleaning and first-aid supply inventory at Merrimack and Keene and coordinate restocking; manage Safety Data Sheets for janitorial, maintenance, and office supplies.
• Provide on-site event support and coordination and occasionally support off-site events by delivering event materials and displays.
• Support executive meetings by ordering linens, dishes, and culinary supplies; setting up and breaking down meeting spaces and catering; and cleaning spaces afterward.
• Assist the safety officer with annual training and maintain current facilities records and inventories for functions, tools, equipment, and supplies.
• Evaluate methods, products, and tools to improve cost effectiveness and staff efficiency, and research new products, equipment, and resources.
• Provide input on hiring and termination decisions; schedule staff hours and vacation; maintain paperwork; ensure accurate and timely time recording; and approve time off appropriately.
• Guide, train, and supervise direct reports; monitor performance, coach employees, work with Human Resources on performance improvement plans as needed, and complete ongoing and annual evaluations.
• Assist with groundskeeping as assigned; remain on-call during non-business hours; and perform other duties or special projects as assigned.

Benefits

• Competitive compensation and 401(k) plans.
• Medical insurance and other benefits.
• Free therapy visits, mental health coaching and tools, and meditation resources.
• Generous paid time off, including vacation, care time, Wellness Time Off, and Volunteer Time Off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed