Job Opportunities District Operations Manager - New Installation

Schindler Elevator • Tampa, FL

7d

About The Position

The District Operations Manager - New Installation manages the district’s operational activities and functions related to installation of new products. The role partners with the New Installation (NI) Sales team on opportunities outside the company’s portfolio within an assigned geographic area, aiming to achieve customer satisfaction and the region’s strategic business objectives.

The manager develops and executes the district business plan, supports NI operations initiatives, recommends and manages the operational budget, and oversees working capital through asset management and billing procedures. The role builds relationships with key customers, general contractors, and industry consultants, and leads, mentors, and develops NI Field Superintendents and Project Managers. This includes setting objectives, managing performance, developing skills, and hiring and onboarding team members.

The role supports technician engagement, training, and performance management; advises on resource assignments; and provides technical oversight through jobsite visits and project reviews to support quality, efficiency, profitability, and proper project close-out. The manager also coordinates personnel and product safety responsibilities with the Field Quality Excellence organization, including safety training, process adherence, technical training, and equipment testing.

Requirements

• Bachelor’s degree, or 3+ years of experience as an elevator-industry Field Superintendent or in another technical leadership role.
• 3–5 years in various assignments within the company, in the elevator industry, or in another technical leadership role.
• Strong leadership and people management skills.
• Excellent customer relationship management capabilities.
• Financial acumen and analytical problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, negotiation, and conflict-resolution skills.
• Strong organizational and project management abilities.

Responsibilities

• Develop and execute a business plan supporting district financial and non-financial objectives, and support implementation of New Installation operations initiatives.
• Build and recommend an operational budget and manage expenditures, fixed assets, parts inventory, tools, and vehicles for cost-effective results.
• Manage networking capital through appropriate asset management measures and billing procedures.
• Develop and maintain commercial relationships with key customers, general contractors, and influential industry consultants.
• Manage, mentor, and lead New Installation Field Superintendents and Project Managers by setting objectives, managing performance, and developing skills.
• Lead hiring and onboarding of New Installation Superintendents and Project Managers in assigned districts.
• Promote participative management, maintain subordinate morale, and support Schindler’s cultural beliefs and operational best practices.
• Set expectations for Field Technician engagement and support Superintendents in training, performance management, productivity, and quality improvement.
• Advise Superintendents on resource utilization and assignments to meet project timelines and budgets and ensure quality completion and installation efficiency.
• Ensure required New Installation operations meetings are effective and lead meetings where appropriate.
• Provide technical expertise and oversight by visiting jobsites and reviewing project work to support efficient, profitable close-out and avoid overruns.
• Ensure the team conducts proper inspection and turnover processes at project conclusion.
• Coordinate personnel and product safety responsibilities with the Field Quality Excellence organization, including safety training, process adherence, technical training, and equipment testing.

Benefits

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Medical, dental, and vision plans effective from the first day of hire.
• Three weeks of vacation, increasing with tenure; seven sick days; three floating holidays; and eight company-observed holidays.
• Tuition reimbursement, eligible after six months of service.
• Parental leave at 100% of base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager