Job Opportunities Territory Operations Manager - Modernization

Schindler Elevator • Los Angeles, CA

6d

About The Position

The Territory Operations Manager - Modernization manages company operational activities related to modernization of products in Schindler’s portfolio and partners with the Modernization Sales team on acquisition and recovery efforts for units outside the portfolio within an assigned geographic territory. The role is responsible for achieving customer satisfaction and the region’s strategic business objectives.

The position is open to candidates in San Francisco, Los Angeles, Sacramento, Irvine, or San Diego, California, and requires up to 50% travel within the territory. The manager leads modernization operations, develops business plans and budgets, oversees assets and working capital, builds customer and industry relationships, and manages modernization Field Superintendents and Project Managers. The role also supports field technician engagement, project performance, safety, training, and coordination with product and quality teams.

Requirements

• Bachelor’s degree preferred, or technical leadership experience in the elevator industry or another service-oriented business.
• 5–7 years of experience in various assignments within the company, in the elevator industry, or in another service-oriented business.
• Ability to understand financial statements.
• Legal awareness of contract terms and conditions.
• Excellent written and verbal communication skills.
• Excellent computer skills, including proficiency in MS Office.
• Ability to travel up to 50% within the territory.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Develop and execute a business plan supporting territory financial and non-financial objectives, and support modernization operations initiatives.
• Develop and recommend an operational budget and manage expenditures, including time and materials, fixed assets, parts inventory, company tools, and vehicles.
• Manage net working capital through appropriate asset management measures and billing procedures.
• Develop and maintain commercial relationships with key customers and influential industry consultants.
• Manage, mentor, and lead modernization Field Superintendents and Project Managers; set objectives, manage performance, and develop their skills to achieve financial targets and performance KPIs.
• Lead hiring and onboarding for new modernization Superintendents and Project Managers.
• Promote participative management, maintain subordinate morale, and support Schindler’s cultural beliefs and best practices.
• Engage proactively in labor relations with local business agents, with support from the Labor Relations team.
• Set expectations for Field Technician engagement and support Superintendents in providing training, performance management, and technician participation in performance reviews.
• Advise Superintendents on manpower movement, including specialists such as adjusters, hydraulic mechanics, and escalator mechanics.
• Ensure modernization operations meetings are effective and lead meetings where appropriate.
• Provide technical oversight by visiting jobsites and reviewing project work to help ensure projects close out at required efficiency and profitability levels.
• Interface with Product Line experts on operational challenges, including product issues, safety concerns, and supply chain matters.
• Coordinate personnel and product safety responsibilities with the Field Quality Excellence organization, including safety training, process adherence, technical training, and equipment testing.

Benefits

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Medical, dental, and vision plans effective from the first day of hire.
• Three weeks of vacation, increasing with tenure.
• Seven sick days, three floating holidays, and eight company-observed holidays.
• Tuition reimbursement after six months of service.
• Parental leave at 100% base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed