Job Opportunities General Manager

Schindler Elevator • Honolulu, HI

4d

About The Position

The General Manager leads Schindler’s service, repair, maintenance, portfolio retention, and recovery activities across an assigned geographic area, along with modernization sales and operations. The role also serves as the local connection point for New Installations resources, support, and P&L oversight. The work is intended to meet customer-satisfaction goals and the region’s strategic business objectives.

The General Manager develops and executes operating plans and budgets, grows portfolio value and unit count, manages customer retention and relationships, and leads teams to achieve key performance indicators. The role coordinates product safety initiatives, technical training, process and tooling compliance, and field-service asset management. It also oversees working capital, billing, collections, and contractual dispute procedures.

Requirements

• Bachelor’s degree.
• People-management experience.
• Progressive leadership experience in industrial service, field service, maintenance, equipment service, manufacturing support, or related operational environments.
• Strong knowledge of operational management, workforce planning, and customer relationship management.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and leadership abilities.

Nice To Haves

• MBA or MA.
• 5–7+ years in various assignments within Schindler, the elevator industry, or another related industry.
• Prior experience managing a full P&L for an industrial company.

Responsibilities

• Develop and execute annual regional business operations plans and budgets for service, repair, and modernization, supporting territory financial and non-financial objectives and quality and operations initiatives.
• Grow portfolio unit count and value above market standards, using fixed-price repairs to drive immediate business.
• Develop and execute market plans for sales of company products and services, including orders-entered objectives for price, volume, mix, and market share across district load centers.
• Manage cancellation avoidance across accounts, focusing on Top 20 and at-risk programs.
• Develop and execute a strategic, sustainable plan to deliver high-quality service and grow customer loyalty across all three product lines.
• Build and maintain relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Manage, mentor, and lead a team to deliver key performance indicators using appropriate performance-management methods.
• Plan, schedule, and assign workloads in accordance with field and administrative personnel skill levels and operational needs, using PMS job elements, activities, and performance reviews.
• Establish participative management practices, proactive labor relations with local business agents, and practices that maintain subordinate morale and support the business unit’s management philosophy.
• Set expectations for Field Technician engagement, including on-time installations, maintenance quality walks, route reviews, performance reviews, and ride-alongs.
• Coordinate and execute product-safety responsibilities and initiatives with the Field Quality Excellence organization, including appropriate testing and technical training.
• Drive process and tooling compliance across service sales and operations.
• Serve as the geographic focal point for New Installation activity, providing project resources where required and overseeing P&L.
• Manage field-service parts inventory, company tools, vehicles, and other fixed assets for cost-effective results.
• Manage net working capital and oversee asset-management measures and billing procedures.
• Oversee legal-interface procedures, including collections and contractual disputes.

Benefits

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Competitive medical, dental, and vision plans effective from the first day of hire.
• Three weeks of vacation, increasing with tenure; seven sick days; three floating holidays; and eight company-observed holidays.
• Tuition reimbursement, eligible after six months of service.
• Parental leave at 100% of base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager