Job Opportunities Service Sales Manager

Schindler Elevator • Chicago, IL

4d

About The Position

The Service Sales Manager partners with the General Manager – Service to retain products in the service portfolio and drive acquisition and recovery of units outside the portfolio within an assigned geographic territory. The role is responsible for achieving customer satisfaction and the region’s strategic business objectives. It oversees territory service sales planning and initiatives, customer relationships and retention, and the performance and development of Service Sales Representatives. The manager also handles escalated customer issues and legal interfaces involving collection efforts and contractual disputes.

Requirements

• BA/BS in Business, Management, Marketing, or Sales.
• Business-to-business sales experience.
• Overall knowledge of products and product applications, service techniques and procedures, financial statements, and contract terms and conditions.
• Multiple years in various assignments within the company, the elevator industry, or another service-oriented business.

Responsibilities

• Support the General Manager – Service in executing a business plan for the territory’s financial and non-financial objectives and implement territory service sales initiatives.
• Develop and recommend sales budgets aligned with regional targets, and partner with the General Manager – Service to prepare and implement the annual EI Sales Plan.
• Reinforce standardized sales management practices, processes, and tools.
• Grow portfolio unit count and value above market standards, with repairs driving immediate business.
• Partner with the General Manager – Service to develop and execute a sustainable customer excellence plan that delivers high-quality service and builds customer loyalty.
• Develop and maintain commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Identify major potential customers, including national accounts, and establish, develop, and maintain positive relationships with key accounts.
• Manage cancellation avoidance across accounts, with a focus on the Top 20, and manage the at-risk program.
• Manage, mentor, and lead Service Sales Representatives by setting objectives, managing performance, and developing skills to achieve financial targets, metrics, and performance KPIs.
• Ensure required service sales meetings are effective and lead them where appropriate.
• Establish procedures and leadership practices for participative management in alignment with the General Manager – Service, maintain subordinate morale, and support Schindler’s cultural beliefs and best practices.
• Oversee legal interfaces involving procedures such as collection efforts and contractual disputes.
• Investigate and resolve escalated customer issues.

Benefits

• Fully vested 401(k) match up to 7% of total eligible compensation.
• Medical, dental, and vision plans effective from the first day of hire.
• Three weeks of vacation, increasing with tenure; seven sick days; three floating holidays; and eight company-observed holidays.
• Tuition reimbursement after six months of service.
• Parental leave at 100% of base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager