Job Opportunities Field Superintendent - Service

Schindler Elevator • Philadelphia, PA

2d

About The Position

The Field Superintendent of Existing Installations (EI) oversees servicing, maintenance, and repair of assigned elevator and escalator units to meet customer and company standards for quality, safety, and cost management. The role supports area objectives through project oversight and employee management.

The superintendent leads field technicians and coordinates routes, scheduling, parts orders, and payroll verification while maintaining profitability. They partner with Area and Territory Operations Managers to implement company and industry best practices, meet service financial and delivery metrics, conduct site inspections and safety audits, and manage preventive maintenance and customer visits. The position also supports technician development, estimates service orders with the local sales team, maintains relationships with local IUEC business agents, and works with New Installation and Modernization Project Managers during contract conversions.

The role serves as a liaison between internal stakeholders and customers to investigate and resolve operational challenges. Onboarding and ongoing learning include service and maintenance training, leadership development, customer-account supervision, P&L management using Power BI dashboards, and on-site shadowing of experienced technicians.

Requirements

• 5+ years of technical leadership experience or elevator industry experience preferred.
• Bachelor’s degree or equivalent relevant work experience in the elevator industry or a related field.
• Strong problem-solving, communication, and interpersonal skills.
• Ability to manage sensitive employee relations issues.
• Proven leadership skills.
• Proficiency in the MS Office suite.
• Strong organizational skills.
• Adaptability in a fast-paced environment.
• Flexibility to be on call as needed.

Nice To Haves

• Technical leadership experience or elevator industry experience (5+ years preferred).

Responsibilities

• Lead field technicians to ensure maintenance meets quality standards and contract requirements.
• Coordinate routes, scheduling, parts ordering, and payroll accuracy while ensuring profitability.
• Partner with Area and Territory Operations Managers to implement company and industry best practices and achieve service financial and delivery metrics.
• Perform regular site inspections for service, maintenance, warranty, and repair work.
• Conduct Field Safety Audits at required intervals to ensure technicians understand and follow safe work practices.
• Train and educate technicians on processes, tools, and standards through training and performance programs.
• Manage logistics, implement preventive maintenance strategies, and schedule quarterly customer site visits.
• Collaborate with the local sales team to estimate service orders.
• Maintain relationships with local IUEC business agents and communicate to resolve disputes.
• Partner with New Installation and Modernization Project Managers during contract conversions to support customer satisfaction.
• Liaise between internal stakeholders and customers to investigate and resolve operational challenges.

Benefits

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Medical, dental, and vision plans effective from the first day of hire.
• Three weeks’ vacation, increasing with tenure.
• Seven sick days, three floating holidays, and eight company-observed holidays.
• Tuition reimbursement, eligible after six months of service.
• Parental leave at 100% base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager