Job Opportunities Service Operations Manager

Schindler Elevator • Los Angeles, CA

1d

About The Position

The Service Operations Manager oversees company activities related to the ongoing repair, maintenance, and retention of products in the company’s portfolio. The manager also partners with the district General Manager as needed on acquisition and recovery efforts for units outside the portfolio within an assigned geographic area. The role is responsible for achieving customer satisfaction and regional strategic business objectives.

The position executes territory operations plans, manages budgets and service-delivery cost improvement initiatives, and builds strong commercial relationships with customers and industry consultants. It leads Field Superintendents and Project Managers, supports employee development and labor relations, and ensures effective service operations meetings. The role also provides technical oversight, coordinates with Product Line experts, and supports personnel and product safety, training, process adherence, and equipment testing.

Requirements

• Bachelor’s degree.
• Multiple years of experience in assignments within the Company, the elevator industry, or another service-oriented business.
• People management experience and progressive leadership experience in industrial service, field service, maintenance, equipment service, manufacturing support, or related operational environments.
• P&L management experience for an industrial company.
• Strong leadership and people management skills.
• Excellent customer relationship management capabilities.
• Financial acumen and analytical problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, negotiation, and conflict-resolution skills.
• Strong organizational and project management abilities.

Responsibilities

• Execute the territory operations business plan in support of regional financial and non-financial objectives, and support implementation of territory operations initiatives.
• Develop a recommended operational budget with the General Manager, manage expenditures within approved specifications, and coordinate operational business development plans for service-delivery cost improvement goals.
• Manage the operational budget using appropriate asset management measures and proper billing procedures.
• Develop and maintain commercial relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Ensure adherence to a customer excellence plan designed to deliver high-quality service and grow customer loyalty.
• Manage, mentor, and lead Field Superintendents and Project Managers by setting objectives, managing performance, and developing skills.
• Hire and onboard new Service Superintendents and Project Managers.
• Establish procedures and leadership practices that support participative management, high morale, and Schindler’s cultural beliefs and best practices.
• Engage proactively in labor relations with local business agents.
• Set expectations for Field Technician engagement and support Superintendents with ongoing training and performance management.
• Advise Superintendents on manpower movement.
• Ensure required service operations meetings are effective and lead meetings where appropriate.
• Provide technical expertise for projects requiring additional oversight or intervention and interface with Product Line experts on operational challenges.
• Coordinate personnel and product safety responsibilities, including safety training, process adherence, technical training, and equipment testing.

Benefits

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Medical, dental, and vision plans effective from the first day of hire.
• Three weeks of vacation, increasing with tenure.
• Seven sick days, three floating holidays, and eight company-observed holidays.
• Tuition reimbursement, eligible after six months of service.
• Parental leave at 100% of base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager