Job Opportunities Branch Manager

Schindler Elevator • San Diego, CA

6d

About The Position

The Branch Manager oversees the company’s service, repair, maintenance, and retention activities for Schindler and other products in the assigned geographic area, including efforts to recover units outside the existing portfolio. The role also oversees modernization sales and operations and provides local resources, support, and P&L connection for New Installations activities as needed. The Branch Manager is accountable for delivering customer satisfaction and the region’s strategic business objectives.

The position develops and executes office operating plans and budgets, grows the portfolio and sales, and builds customer loyalty through high-quality service. It leads and develops teams, plans and assigns workloads, supports labor relations, and promotes field technician engagement and performance. The Branch Manager also coordinates product safety initiatives and manages field-service assets, working capital, billing, collections, and contractual dispute procedures. Duties may include working as a sales representative or superintendent, depending on the local office structure.

Requirements

• Bachelor’s degree.
• Excellent communication and leadership skills.
• Financial acumen and analytical problem-solving skills.
• Proficiency with Microsoft Word, PowerPoint, and Excel.

Nice To Haves

• Three to five years in various assignments with the company, in the elevator industry, or in another related industry.
• Prior leadership experience.
• People management experience.
• SAP experience.

Responsibilities

• Develop and execute annual office business operations plans and budgets for service, repair, and modernization in support of territory objectives.
• Support implementation of territory quality and operations initiatives.
• Grow portfolio unit count and value above market standards, with fixed-price repairs driving immediate business.
• Develop and execute a market plan for company products and services, addressing price, volume, mix, and market share across district load centers.
• Develop and execute a strategic, sustainable plan to provide high-quality service and grow customer loyalty across relevant product lines.
• Build and maintain relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Manage, mentor, and lead a team to achieve its KPIs using appropriate performance management methods.
• Establish leadership practices and procedures that foster participative management, including proactive labor relations with local business agents.
• Plan, schedule, and assign workloads according to field and administrative personnel skill levels and operational needs, using PMS job elements, activities, and performance reviews.
• Set expectations for Field Technician engagement, including on-time installations, maintenance quality walks, route reviews, performance reviews, and ride-alongs.
• Perform sales representative or superintendent duties as required by the local office structure.
• Coordinate and execute product safety responsibilities and initiatives with the Field Quality Excellence organization, including proper testing and technical training.
• Manage field-service parts inventory, company tools, vehicles, and other fixed assets cost-effectively.
• Manage net working capital and oversee asset management measures and billing procedures.
• Handle legal-interface procedures such as collections and contractual disputes.

Benefits

• 401(k) match, fully vested, up to 7% of total eligible compensation.
• Medical, dental, and vision plans effective from the first day of hire.
• Three weeks of vacation, increasing with tenure; seven sick days; three floating holidays; and eight company-observed holidays.
• Tuition reimbursement, eligible after six months of service.
• Parental leave at 100% of base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager