Job Opportunities Branch Manager

Schindler Elevator • Indianapolis, IN

2d

About The Position

The Branch Manager oversees the company’s activities relating to service, repair, maintenance, and retention of Schindler and other products in the portfolio, while leading recovery efforts for units outside the portfolio across an assigned geographic area. Depending on the geography, the role may also oversee modernization sales and operations, support new installations as a local point of connection for resources and P&L, and assume sales or superintendent responsibilities. The position aims to achieve customer satisfaction and the region’s strategic business objectives.

The Branch Manager develops business plans and budgets, grows the portfolio, directs product and service sales, and develops strategies for high-quality service and customer loyalty. The role leads and mentors employees, manages field and administrative workloads, supports employee engagement and labor relations, and coordinates product safety initiatives. It also manages service resources and assets, working capital, billing procedures, collections, and contractual disputes.

Requirements

• Bachelor’s degree.
• People management experience.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and leadership abilities.
• Financial acumen and analytical problem-solving skills.

Nice To Haves

• Three to five years in various assignments within Schindler, the elevator industry, or another related industry.
• Prior leadership experience.

Responsibilities

• Develop and execute annual office business operations plans and budgets for service, repair, and, where applicable, modernization, supporting territory objectives and quality and operations initiatives.
• Grow portfolio unit count and value, including driving fixed-price repairs.
• Develop and execute market plans for company products and services, addressing price, volume, mix, and market share across district load centers.
• Develop and execute sustainable plans to deliver high-quality service and grow customer loyalty across relevant product lines.
• Build and maintain relationships with key customers and influential industry consultants through personal contact and staff assignments.
• Manage, mentor, and lead the team to achieve key performance indicators using appropriate performance management methods.
• Establish leadership practices that support participative management and proactive labor relations with local business agents.
• Plan, schedule, and assign workloads according to field and administrative personnel skill levels and operational needs; use PMS job elements, activities, and performance reviews.
• Set expectations for Field Technician engagement, including on-time installations, maintenance quality walks, route reviews, performance reviews, and ride-alongs.
• Perform sales representative or superintendent duties as required by the local office structure.
• Coordinate and execute product safety responsibilities and initiatives with the Field Quality Excellence organization, including proper testing and technical training.
• Manage field service parts inventory, company tools, vehicles, and other fixed assets for cost-effective results.
• Manage net working capital and oversee asset management measures and billing procedures.
• Handle legal interfaces for procedures such as collection efforts and contractual disputes.

Benefits

• Fully vested 401(k) match, up to 7% of total eligible compensation.
• Medical, dental, and vision plans effective from the first day of hire.
• Three weeks of vacation, increasing with tenure; seven sick days; three floating holidays; and eight company-observed holidays.
• Tuition reimbursement after six months of service.
• Parental leave at 100% of base pay for six consecutive weeks within the first year of a child’s birth or adoption.
• Development opportunities for professional and leadership growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager