Field Service Superintendent
About The Position
The Field Service Superintendent leads, coordinates, and executes field service operations across Electrical, HVAC, Generator, and Controls disciplines. The role directly oversees experienced technical personnel and is accountable for safe, efficient, high-quality service delivery, workforce productivity, operational excellence, and compliance with company standards. As the primary field operations leader, the Superintendent manages accountability, resource planning, customer satisfaction, technician development, and continuous improvement while supporting business growth and profitability. The role collaborates with Project Managers, Operations Leaders, and customers to staff and execute service and project activities efficiently and on schedule. It also identifies project risks, staffing constraints, and execution challenges, then implements corrective actions to minimize delays and support successful completion. The position requires broad technical knowledge across building systems and the ability to lead experienced field professionals while fostering safety, quality, teamwork, and customer service. The Superintendent supports budgeting and forecasting, monitors operational costs and performance, and contributes to staffing, recruiting, onboarding, and workforce development. Integra describes itself as a vertically integrated data center infrastructure company, delivering turnkey solutions across site selection, design, manufacturing, procurement, commissioning, and warranty. The position is based in Houston, Texas.
Requirements
- At least 8–10 years of progressive experience in field service, maintenance, commissioning, construction, or technical operations.
- At least 5 years of supervisory or management experience leading multidisciplinary technical teams.
- Experience managing electrical, HVAC, generator, critical power, controls, or mission-critical facility service operations.
- Strong working knowledge of electrical systems, HVAC systems, emergency power generation, controls, and building automation systems.
- Proven leadership and team development capabilities.
- Strong organizational, planning, and scheduling skills.
- Ability to manage multiple priorities and projects simultaneously.
- Excellent customer service and relationship management skills.
- Strong analytical and problem-solving abilities.
- Proficiency with Microsoft Office Suite and field service management software.
- Ability to interpret technical documents, specifications, drawings, and service reports.
- High school diploma or GED required.
Nice To Haves
- Experience in data centers, industrial facilities, healthcare, manufacturing, or critical infrastructure environments.
- OSHA 30-Hour Certification.
- NFPA 70E training.
- Certified Maintenance & Reliability Professional (CMRP).
- Project Management Professional (PMP).
- Manufacturer certifications related to HVAC, Generator, Controls, or Electrical systems.
Responsibilities
- Lead daily field service operations across electrical, HVAC, backup power/generator, and building automation/control systems.
- Directly supervise Electrical Technicians, HVAC Technicians, Generator Technicians, Controls Technicians, Field Service Leads, and other assigned personnel.
- Make hiring recommendations and support performance management, employee development, corrective actions, and workforce planning.
- Coordinate manpower, scheduling, and resource allocation for efficient field service execution.
- Monitor service performance, productivity, utilization, and customer response times.
- Collaborate with Operations, Project Management, and customers to execute customer requirements.
- Coach, mentor, and provide technical leadership to field service technicians.
- Conduct performance evaluations, provide feedback, identify training needs, and coordinate technical and leadership development.
- Promote a culture of accountability, collaboration, professionalism, and continuous improvement.
- Promote and enforce company safety programs, policies, and procedures; conduct jobsite safety observations and field audits.
- Ensure compliance with OSHA regulations, environmental requirements, customer-specific safety standards, and company policies.
- Lead investigations of incidents, near misses, and safety concerns and implement corrective actions.
- Maintain required documentation and regulatory records.
- Serve as a key customer contact for field service activities and escalations; maintain relationships with customers, contractors, facility managers, and other stakeholders.
- Address customer concerns promptly and professionally, support customer retention, and identify opportunities for additional services and business growth.
- Ensure work meets company standards, industry best practices, manufacturer specifications, and applicable codes.
- Conduct quality assurance reviews and field inspections; implement corrective actions to improve service quality and operational performance.
- Support standardization of service processes and best practices.
- Support field service budgeting and forecasting; monitor labor utilization, overtime, travel costs, and operational expenses.
- Review timesheets, service documentation, and work orders for accuracy and completeness.
- Assist with workforce planning, staffing, recruiting, and onboarding.
- Track and report operational metrics, including productivity, safety performance, customer satisfaction, and profitability.
Benefits
- Competitive pay with incentive opportunities.
- Medical, dental, and vision coverage.
- Life and disability insurance programs.
- Voluntary benefits options.
- Paid time off.
- Education assistance and tuition support.
- Retirement and savings programs.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
