Job Opportunities Sales Account Manager - Service
About The Position
As an Existing Installation (EI) Sales Account Manager at Schindler, you will cultivate customer relationships to drive sales of elevator and escalator services, including maintenance, repairs, and upgrades. You will support high customer satisfaction while identifying and pursuing sales opportunities, managing new and existing customer accounts, and retaining customers. Acting as a liaison between customers and Schindler, you will build long-term relationships and use industry knowledge to achieve sales targets. The role manages accounts in a designated sales territory, develops and renews service agreements, addresses customer inquiries, and oversees accounts receivable. You will work with Field Superintendents and technicians, qualify customer needs, present products and technology, negotiate contract terms, develop sales strategies, prepare estimates and proposals, and maintain accurate records in accordance with company procedures and policies. The position combines office and fieldwork and allows for travel to manage customer interactions. Schindler describes its mission as enhancing quality of life and making places more accessible, inclusive, and sustainable. Its stated core values are safety, integrity and trust, creating value for the customer, quality, and commitment to people development.
Requirements
- Bachelor’s degree preferred, or at least 2 years of sales experience in the elevator industry.
- Proficiency in customer account management, including handling challenging inquiries and resolving issues with a revenue-generation focus.
- Ability to negotiate contract terms, develop customer-aligned sales strategies, and comply with regulations.
- Ability to address and overcome customer objections during negotiations.
- Proficiency in closing deals and securing agreements.
- Ability to independently identify and pursue sales opportunities, qualify customer needs, and introduce services and technology.
- Effective communication with customers and internal stakeholders.
- Ability to collaborate with Field Superintendents and technicians.
- Effective presentation skills and proficiency in Microsoft Office applications.
- Strong communication, negotiation, objection-handling, and closing skills, with a proven sales track record.
- Ability to empathize, listen, and connect with people to build customer relationships.
- Excellent time-management, organizational, and problem-solving abilities.
- Motivated, resilient, and customer-focused mindset aligned with Schindler’s values.
- Ability to handle a mix of office and fieldwork, with flexibility for travel and customer interactions.
Nice To Haves
- Experience with SAP.
- Bachelor’s degree (preferred if the applicant does not qualify through the stated sales-experience alternative).
Responsibilities
- Build and manage customer relationships in a designated sales territory to secure and renew service agreements.
- Handle customer inquiries and ensure satisfactory resolution while focusing on revenue generation.
- Meet regularly with clients to understand their business requirements and develop solutions for their properties.
- Manage accounts receivable for the assigned portfolio and support timely, accurate payments.
- Communicate with customers and internal stakeholders to support customer satisfaction and sales objectives.
- Partner with Field Superintendents and technicians on lead generation and the customer experience from initiation through delivery.
- Identify and pursue sales opportunities using customer contacts and industry information.
- Qualify customer needs and secure profitable solutions using company products and services.
- Introduce new technology and associated services and explain their value to customers.
- Negotiate contract terms that meet customer requirements while being favorable to the company.
- Develop and implement sales strategies aligned with internal product strategies and competitive market conditions.
- Prepare estimates and communicate proposals to customers.
- Maintain accurate customer records and files in accordance with company procedures.
- Ensure compliance with established policies and procedures.
- Provide guidance and expert support to more junior sales account managers and representatives.
- Collaborate with Field Superintendents and technicians on quality improvement processes.
Benefits
- Fully vested 401(k) match of up to 7% of total eligible compensation.
- Competitive medical, dental, and vision plans effective from the first day of hire.
- Three weeks of vacation, increasing with tenure.
- Seven sick days, three floating holidays, and eight company-observed holidays.
- Tuition reimbursement after six months of service.
- Parental leave at 100% base pay for six consecutive weeks within the first year of a child’s birth or adoption.
- Development opportunities for professional and leadership growth.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
