Manager of FitWell Operations
About The Position
The Manager of FitWell Operations oversees the daily function and long-term sustainability of FitWell services. The role manages gym and front desk operations, facility and equipment maintenance, membership and guest services, and the hiring, scheduling, training, and supervision of student employees. The Manager enforces facility policies, provides user support, fills front desk coverage gaps, and works with the Director of FitWell on preventative equipment care, risk management, emergency response, facility policy, and standard operating procedures. The position also leads fitness programs and special events, carries out marketing and promotion, and supports revenue-generating services and partnerships. In coordination with the Director, the Manager helps deliver an inclusive and exceptional experience for University students, faculty, staff, and community members. The position reports directly to the Director of FitWell and receives general supervision, with assignments reviewed after completion.
Requirements
- Bachelor’s degree required.
- Experience with sales, program or project management, and general familiarity with fitness and recreation facilities.
- Experience with technology, including Google Suite, Bluetooth speakers, and basic computer skills.
- Knowledge of facility management and operations.
- Ability to operate, evaluate, and perform basic troubleshooting of malfunctioning fitness equipment.
- Ability to use judgment and discretion when applying established policies.
- Ability to stand and walk for extended periods; climb stairs and ladders; crawl and/or kneel; push and/or pull objects; and lift and carry 51–100 pounds.
Nice To Haves
- Specific education in exercise science, health promotion, or a related field.
- Experience supervising college students.
- Experience with gym software programs such as Innosoft Fusion.
- CPR/First Aid certification.
- Exercise instruction certification, such as ACE, ACSM, CHES, NSCA, or equivalent.
Responsibilities
- Develop and support wellbeing partnerships and other revenue streams for the Wellness Commons.
- Oversee daily FitWell operations, including front desk operations, and fill in when student staffing gaps occur.
- Lead fitness programs, classes, and offerings in accordance with FitWell’s inclusive mission.
- Hire and schedule student staff using the Sling scheduling app.
- Assist the Director with training and supervising student staff, including developing in-service training.
- Implement and lead student staff development incentives focused on transferable skills and student success.
- Oversee and configure Innosoft Fusion software for memberships, point-of-sale transactions, quarterly reporting, and program management.
- Assist with payment and reconciliation of accounts in coordination with the Director of FitWell.
- Coordinate membership and guest operations and address customer service concerns, including member access and point-of-sale transactions.
- Assist the Director with a comprehensive risk management program and manage urgent situations as they arise.
- Support the Director in setting facility policy and enforce policies consistently.
- Market and promote FitWell programs, services, and events.
- Maintain accurate equipment records and inventories; monitor equipment for wear, submit service requests, perform maintenance as needed, and ensure cleaning protocols are followed.
- Develop and lead special events.
- Observe and engage with programs, equipment, and facilities to identify safety issues, and immediately report concerns to the Director of FitWell.
- Attend departmental and divisional meetings.
- Perform additional duties as requested by the Director of FitWell.
- Monitor expenditures against budget and prepare budget data for supervisor or department head review and approval.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
