GC Retail Operations Manager Store 361

The Guitar Center Company • Aurora, IL

10d • $20 - $25

About The Position

The Retail Operations Manager leads the team responsible for receiving merchandise, stocking it, moving it to the sales floor, and merchandising it according to planograms, promotions, and company standards. The role partners with the Store Manager and management team to achieve sales, margin, and EBITDA goals, while fostering a culture of integrity, inclusion, musical passion, and respect.

Successful candidates demonstrate delegation, initiative, clear interpersonal communication, organization, performance management, and the ability to learn and use retail technology and systems. The role also supports store operations and customer-facing business needs, including serving as acting manager in charge when necessary.

The listed pay range is $19.64–$24.55 per hour, depending on background and experience. The position may participate in the Guitar Center Company bonus program based on company performance. Benefits and perks include medical, dental, and vision coverage; a 401(k) with company match; mental health support; paid sick, holiday, and vacation time; an employee discount program; tuition reimbursement options; and gig leave for musician employees.

Requirements

• At least 3 years of relevant work experience in retail or a warehouse setting.
• Valid state driver’s license and automotive insurance.
• Intermediate proficiency with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
• Ability to work in a loud environment for 5–8 hours.
• Ability to work weekends, holidays, and evenings.
• Ability to lift up to 50 pounds.

Nice To Haves

• Associate degree.
• Understanding of Guitar Center retail systems and processes.

Responsibilities

• Partner with the Store Manager and other management team members to achieve EBITDA, sales, and margin goals.
• Ensure appropriate department staffing levels, including hiring and training operations associates.
• Assist in training operations associates at all levels.
• Ship and receive gear and other store-related items.
• Organize the warehouse, stock merchandise, and maintain the facility.
• Manage loss prevention and safety, inventory, cash management, and business reporting.
• Conduct weekly standardized signage and pricing audits and ensure merchandising follows planogram standards, including POP, SKU, and inventory integrity audits.
• Drive sales by acting as manager in charge when necessary.
• Open and close the store.
• Perform additional duties as assigned.

Benefits

• Eligible to participate in the Guitar Center Company bonus program based on company performance.
• Gig leave for musician employees.
• Medical, dental, and vision coverage.
• 401(k) with company match.
• Mental health support.
• Paid sick, holiday, and vacation time.
• Employee discount program.
• Tuition reimbursement options.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed